Troubleshooting notifications in Zoom Workplace Android mobile app

If you're not receiving notifications in the Zoom Workplace Android mobile app, try the troubleshooting steps below.

Requirements for troubleshooting notifications in Zoom Workplace Android mobile app

• Zoom Workplace Android mobile app

Default notifications on the Zoom Workplace Android mobile app

There are several kinds of notifications enabled by default on the Zoom Workplace Android

mobile app. They include:

• Chat—when someone sends you a message in a one-on-one or group chat.

• Mentions—when you or a channel you're a member of is @mentioned.

• Replies—when someone replies to your post in a channel, or to one that you've also replied to.

• Meeting —when the meeting on your calendar is about to begin or someone inviting you into the meeting.

• Zoom Phone —when someone calls you via Zoom Phone.

Not receiving notifications on your device

If you're not receiving any notifications on your mobile device, here are some steps to troubleshoot and resolve the issue for various devices:

General checks

1. Ensure Zoom Workplace app notifications are enabled:
   • Open Settings.
   • Tap Notifications and make sure that the notifications for the Zoom Workplace app are turned on.
2.  Check Do Not Disturb Mode:
   • Verify that Do Not Disturb mode is not enabled, as this may block notifications.