Enabling WebRTC multi-tab experience

The Web Real-Time Communication (WebRTC) multi-tab experience allows agents to use the CTI connector across multiple browser tabs without the risk of calls disconnecting if the page is refreshed. It also helps bypass Chrome’s autoplay restrictions by moving call controls to a separate window, ensuring that media, such as the engagement ringtone, plays without being blocked. This article explains how to enable WebRTC multi-tab experience for a seamless calling experience and uninterrupted audio alerts.

Requirements for enabling WebRTC multi-tab experience

How to enable WebRTC multi-tab experience

Before enabling WebRTC, ensure that your Zoom Contact Center is properly set up and up-to-date by following these steps:

  1. Verify your Zoom Contact Center is on V3:
  2. Download and install the Zoom Contact Center CTI Extension:
  3. Enable WebRTC for your agents:
  4. Log out and log back in:
  5. Ensure the WebRTC window remains open:

Now that everything is enabled, the browser will allow incoming engagement audio to play smoothly, without being blocked by Chrome’s autoplay restrictions.