Enabling or disabling automatic collection of detailed crash dumps

When the Zoom Workplace app crashes, it can generate crash dumps that provide valuable information that can help with troubleshooting. Enabling the Detailed Crash Dumps (Windows) setting allows more detailed crash dumps information to be generated. The dumps are not automatically shared or uploaded to Zoom and will only be shared with Zoom when you send a problem report and logs to Zoom Support.
Note: Free and Pro accounts will have the Detailed Crash Dumps (Windows) setting enabled by default.

Requirements for enabling or disabling automatic collection of detailed crash dumps

Table of Contents

How to enable or disable automatic collection of detailed crash dumps

Account

To enable or disable the automatic collection of detailed crash dumps for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. Click Account Management, then Account Settings.
  3. Click the General tab.
  4. Under Data & Storage, click the Detailed Crash Dumps (Windows) toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
  6. (Optional) To prevent all users in your account from changing this setting, click the lock icon, and then click Lock to confirm the setting.

Group

To enable or disable the automatic collection of detailed crash dumps for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the General tab.
  5. Under Data & Storage, click the Detailed Crash Dumps (Windows) toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) To prevent all users in the group from changing this setting, click the lock  icon, and then click Lock to confirm the setting.

User

To enable or disable the automatic collection of detailed crash dumps for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Click the General tab.
  4. Under Data & Storage, click the Detailed Crash Dumps (Windows) toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.