Restricting Zoom Phone recording, monitoring and logs

Account owners and admins can designate specific numbers to be excluded from call recording, logging, monitoring, call summarization, Real-time Media Streams, and call live transcription. When enabled, calls made to these excluded numbers are not recorded and are anonymized in system logs, usage reports, and billing information. The feature masks caller information across dashboards, analytics, and reporting interfaces.

For shared line environments, other members cannot view these calls in the shared call history. Call details remain visible only to the individual user making the call, so sensitive communications remain confidential.

Requirements for restricting Zoom Phone recording, monitoring and logs

• Account owner or Phone Super Admin privileges
• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan

Exclusions for DID and extension details

When the Restrict recording, monitoring and logs setting is enabled, Direct Inward Dialing (DID) and extension details are enabled from the following sections in the Zoom web portal.

Quality of Service (QoS) dashboard

In the QoS dashboard, the following exclude DID and extension details when the policy is enabled:

Overall tab

• Top 10 Bad Quality Calls: Exclude any DID or extension that appears in the call log.

Calls tab

• Past Calls: Exclude all QoS-related DID and extension details.
• Active Calls: Exclude all QoS-related DID and extension details.

Extensions tab

• Quality Plus Volume Calls: Exclude all QoS-related DID and extension details.

SBCs dashboard

• Top 5 SIP Cause Codes (details): Exclude any DID or extension that appears in the call log.

Subscription email attachment

In subscription email attachments, DID and extension details are excluded from the following sections:

• Call log
• Quality of Service
• SBCs

How to enable or disable the Restrict recording, monitoring and logs setting

Account

To enable or disable Restrict recording, monitoring and logs for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .
4. Click Zoom Phone.
5. Under Account Configuration, click the Restrict recording, monitoring and logs toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. After enabling the setting, configure excluded numbers.

How to configure excluded numbers

Add excluded numbers

Excluded numbers will be restricted from being recorded, and the users' information will not be displayed in the logs. Additionally, admins can select which external numbers will be excluded from recording and monitoring when the numbers are configured; this option includes excluding transcription and call summary features.

1. Enable the Restrict recording, monitoring and logs setting.
2. Under the Restrict recording, monitoring and logs setting, click Manage Excluded Numbers.
   A pop-up window will appear.
3. In the window, click Add Number, then add the following information:
   Note: The required information will vary, depending on what you select for the Number Type.
   
   • Number Type: Click the dropdown menu and select the number type:
     
     • Extension Number
     • External Contact
     • External Number - Phone Number
       Note: Admins can include the external number type. For example, if the calling number (or dialed/called number) is in the list, then the calls may not be recorded, and call logs are anonymized.
       
     • External Number - Prefix
   • Call Type: Calls dialed to this number is selected by default.
   • Extension Type: If you selected Extension Number, this option will appear. Click the dropdown and select the extension type. Then, search by name or extension.
   • Target: If you selected External Contact, this option will appear. Search for the target by name or extension.
   • Country/Region: If you selected External Number - Phone Number or External Number - Prefix, this option will appear. Select the country or region.
   • Phone Number: Enter the phone number.
   • (Optional) Description: Enter a description.
   • (Optional) Restrictions: Select the following options that you want:
     • No recording is allowed for this number: The system will restrict internal users from making both automatic and ad-hoc call recordings.
     • No monitoring capabilities are allowed for this number
     • No call summary is allowed for this number
     • No call live transcription is allowed for this number
     • Anonymize extension information in the log
4. Click Save.

Manage excluded numbers

1. Enable the Restrict recording, monitoring and logs setting.
2. Under the Restrict recording, monitoring and logs setting, click Manage Excluded Numbers.
   A pop-up window will appear.
3. (Optional) At the top of the page, search and filter for excluded numbers:
   • Use the search bar to search by number.
   • Click the dropdown menus to filter by the following:
     • Type: Filter by Type (All), Extension Number, External Contact, External Number - Phone Number, or External Number - Prefix.
     • Recording: Filter by Recording (All), Allowed, or Not Allowed.
     • Monitoring: Filter by Monitoring (All), Allowed, or Not Allowed.
     • Call summary: Filter by Call summary (All), Allowed, or Not Allowed.
     • Call Live Transcription: Filter by Call Live Transcription (All), Allowed, or Not Allowed.
     • Log: Filter by Log (All), Normal, or Anonymized.
     • Call Type: Filter by Call Type (All), Calls dialed to this number, Calls received from this number, or Calls received from and dialed to this number.
4. To the right of an excluded number you want to manage, click the ellipsis , then click from the following options:
   • Edit: Edit the number, then click Save.
   • Delete: Delete the number. If a confirmation window appears, click Confirm.

Delete multiple excluded numbers:

1. Enable the Restrict recording, monitoring and logs setting.
2. Under the Restrict recording, monitoring and logs setting, click Manage Excluded Numbers.
   A pop-up window will appear.
3. (Optional) At the top of the page, search and filter for excluded numbers:
   • Use the search bar to search by number.
   • Click the dropdown menus to filter by the following:
     • Type: Filter by Type (All), Extension Number, External Contact, External Number - Phone Number, or External Number - Prefix.
     • Recording: Filter by Recording (All), Allowed, or Not Allowed.
     • Monitoring: Filter by Monitoring (All), Allowed, or Not Allowed.
     • Call summary: Filter by Call summary (All), Allowed, or Not Allowed.
     • Call Live Transcription: Filter by Call Live Transcription (All), Allowed, or Not Allowed.
     • Log: Filter by Log (All), Normal, or Anonymized.
     • Call Type: Filter by Call Type (All), Calls dialed to this number, Calls received from this number, or Calls received from and dialed to this number.
4. To the left of the excluded numbers you want to manage, select the checkboxes.
   Note: To select all checkboxes, select the checkbox to the left of Number at the top of the pop-up window.
5. At the top of the pop-up window, click Delete.
   A confirmation window will appear.
6. In the window, click Confirm.