Restricting Zoom Phone recording and anonymizing logs

Account owners and admins can configure specific numbers to be excluded from call recording and identifiable logging. When enabled, calls made to these excluded numbers will not be recorded and are anonymized in system logs, usage reports, and billing information. The feature masks caller information across dashboards, analytics, and reporting interfaces. Additionally, this option excludes transcription, monitoring, and call summary features.

For shared line environments, other members cannot view these calls in the shared call history. Call details remain visible only to the individual user making the call, so sensitive communications remain confidential.

Note: For enablement, contact Zoom Support.

Requirements for restricting Zoom Phone recording and anonymizing logs

• Account owner or Phone Super Admin privileges
• Pro, Business, or Enterprise account
• Zoom Phone licenses

How to enable or disable the Restrict Recording, Monitoring, Call Summarization and Anonymize Logs setting

Account

To enable or disable Restrict Recording, Monitoring, Call Summarization and Anonymize Logs for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Restrict Recording, Monitoring, Call Summarization and Anonymize Logs toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. After enabling the setting, configure excluded numbers.

How to configure excluded numbers

Add excluded numbers

Excluded numbers will be restricted from being recorded, and the users' information will not be displayed in the logs. Additionally, admins can select which external numbers will be excluded from recording and monitoring when the numbers are configured; this option includes excluding transcription and call summary features.

1. Enable the Restrict Recording, Monitoring, Call Summarization and Anonymize Logs setting.
2. Under the Restrict Recording, Monitoring, Call Summarization and Anonymize Logs setting, click Manage Excluded Numbers.
   A pop-up window will appear.
3. In the window, click Add Number, then add the following information:
   Note: The required information will vary, depending on what you select for the Number Type.
   
   • Number Type: Click the dropdown menu and select the number type:
     
     • Extension Number
     • External Contact
     • External Number - Phone Number
       Note: Admins can include the external number type. For example, if the calling number (or dialed/called number) is in the list, then the calls may not be recorded, and call logs are anonymized.
       
     • External Number - Prefix
   • Extension Type: If you selected Extension Number, this option will appear. Click the dropdown and select the extension type. Then, search by name or extension.
   • Target: If you selected External Contact, this option will appear. Search for the target by name or extension.
   • Country/Region: If you selected External Number - Phone Number or External Number - Prefix, this option will appear. Select the country or region.
   • Phone Number: Enter the phone number.
   • (Optional) Description: Enter a description.
   • (Optional) Restrictions: Select the following options that you want:
     • No recording is allowed for this number: The system will restrict internal users from making both automatic and ad-hoc call recordings.
     • No monitoring capabilities are allowed for this number
     • No call summary is allowed for this number
     • Anonymize extension information in the log
4. Click Save.

Manage excluded numbers

1. Enable the Restrict Recording, Monitoring, Call Summarization and Anonymize Logs setting.
2. Under the Restrict Recording, Monitoring, Call Summarization and Anonymize Logs setting, click Manage Excluded Numbers.
   A pop-up window will appear.
3. (Optional) At the top of the page, search and filter for excluded numbers:
   • Use the search bar to search by number.
   • Click the dropdown menus to filter by the following:
     • Type: Filter by Type (All), Extension Number, External Contact, External Number - Phone Number, or External Number - Prefix.
     • Recording: Filter by Recording (All), Allowed, or Not Allowed.
     • Monitoring: Filter by Monitoring (All), Allowed, or Not Allowed.
     • Call summary: Filter by Call summary (All), Allowed, or Not Allowed.
     • Log: Filter by Log (All), Normal, or Anonymized.
     • Call Type: Filter by Call Type (All), Calls dialed to this number, Calls received from this number, or Calls received from and dialed to this number.
4. To the right of an excluded number you want to manage, click the ellipsis , then click from the following options:
   • Edit: Edit the number, then click Save.
   • Delete: Delete the number. If a confirmation window appears, click Confirm.
5. Manage multiple excluded numbers:
   1. To the left of the excluded numbers you want to manage, select the checkboxes.
      Note: To select all checkboxes, select the checkbox to the left of Number at the top of the pop-up window.
   2. At the top of the pop-up window, click Delete.
      A confirmation window will appear.
   3. In the window, click Confirm.