Asking Phone Call Questions with AI

Users can open the Phone Call Questions with AI feature during an active phone call and ask questions. This feature provides answers based on the live transcription of the call. Users can select from pre-built prompts or type custom questions. When initiating this feature, participants hear a disclaimer prompt and a visual indicator shows the call is being transcribed. Users can control the transcription and have separate options for call summaries and questions. The feature provides real-time assistance by leveraging AI to capture summaries and answer questions during ongoing calls, enhancing the call experience.

The feature uses AI technology, which may include third-party models, to allow meeting participants to ask questions about the content of the meeting thus far. Preset prompts are provided, such as "Summarize this call so far.", "What are the action items?", "Who is responsible for the tasks mentioned?", and "Summarize the decisions made.", which can be useful for catching up when you join late or return after stepping away from the phone call. More specific custom questions are also possible. Phone calls, as well as questions and responses, are supported in more than 30 languages.

Learn more about enabling Call Summary with AI, using Call Summary with AI, other Zoom AI features, and how Zoom AI features handle your data.

Requirements for asking Phone Call Questions with AI

Note: Zoom AI features may not be available for select verticals and select regional customers.

Limitations for Phone Call Questions with AI

Phone Call Questions with AI has the following limitations:

Table of Contents

How to ask Phone Call Questions with AI

  1. Sign in to the Zoom desktop or mobile app to make or receive calls.
  2. While on a call, on the phone keypad, click Zoom AI  to initiate the feature.
    A panel will appear. Additionally, a disclaimer will appear, letting you and your participants know that the feature is enabled for the call.
    Notes:
  3. Click a provided question, or click the text compose box at the bottom of the panel to enter a custom question.
    The Phone Call Questions with AI feature will provide a generated response based on what it has heard and properly analyzed thus far in the meeting.
  4. (Optional) Click either thumbs up or thumbs down to rate the generated response.
  5. (Optional) Click the copy icon to copy the response.
  6. At the bottom of the panel, enter another custom question, or click Show suggested prompts to view additional preset prompts.
  7. (Optional) On the phone keypad, click Zoom AI  again to close the AI chat panel.

The phone call conversation will be displayed in the Zoom Phone History tab once the call is over, with the AI indicator . The call will contain a Quick recap and Next steps, where you can View full summary. Users can also copy specific sections of call summaries individually, such as Key Points, Summary, and Next Steps under Call summary with AI.

Start a new conversation with Phone Call Questions with AI during a phone call

  1. While asking Phone Call Questions with AI, in the top-left corner of the panel, click the New conversation icon .
    You will begin a new conversation with Phone Call Questions with AI.
  2. Click a provided question, or click the text compose box at the bottom of the panel to enter a custom question.
    Phone Call Questions with AI will provide a generated response based on what it has heard and properly analyzed thus far in the meeting.

How to configure Phone Call Questions with AI settings during a phone call

  1. While asking Phone Call Questions with AI, in the top-right corner of the panel, click the Settings icon .
  2. Click the toggles for the following settings to enable or disable them:
  3. (Optional) Click Learn more about Zoom AI features  for more information.

How to stop Phone Call Questions with AI during a phone call

When both Zoom Phone users are on the same call, a clear indicator shows which user has Phone Call Questions with AI enabled. Users can send requests to other participants to turn off the feature and delete conversation assets during a call.

  1. While asking Phone Call Questions with AI, at the top of the panel, click Stop AI.
    A confirmation window will appear, informing you of which AI features will be disabled.
  2. (Optional) Select the Delete call assets checkbox to enable it. Deselect the Delete call assets checkbox to disable it.
    When enabled, the call assets will be deleted.
  3. Click Stop to confirm.
    The status indicator will be removed from the phone call.

How to request admin enablement for Call Summary with AI

Account owners and admins can allow phone users to ask questions about an ongoing phone conversation. This features uses AI technology, which may include third-party models, to let Zoom Phone users quickly catch up and get clarity during a phone call without interrupting it. Zoom Phone users can ask Phone Call Questions with AI about the content of the phone call based on the call transcript.

Preset prompts are provided, such as "Summarize this call so far.", "What are the action items?", "Who is responsible for the tasks mentioned?", and "Summarize the decisions made.", which can be useful for catching up when you join late or return after stepping away from the phone call. More specific custom questions are also possible.

Depending on the admin settings for Call Summary with AI, and when the Call Summary with AI feature is not enabled, users can request that an admin enable Call Summary with AI.

Learn more about requesting admin enablement for Call Summary with AI.

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As of June 22, 2026, the name "AI Companion" has been retired. While the name is no longer in use, the AI features previously available under the AI Companion brand remain available throughout Zoom Workplace.