Sending a Zoom Contact Center outbound email message

Zoom Contact Center agents and supervisors can send outbound email message to consumers. They can either search for and select a contact from the address book or manually enter an email address. When sending the message, agents can select an email address, either from a pre-configured email account or associated with a specific queue.

Admins can configure a connected email account for manual outbound email, which will be available as an option for agents and supervisors, alongside queue-level email addresses.

Requirements for sending a Zoom Contact Center outbound email message

Pro, Business, or Education account
Zoom desktop app for Windows or macOS: Global minimum version or higher
Zoom Contact Center license
Email queue created by your admin
Email channels set up by your admin

Note: Zoom Contact Center no longer supports devices running on Windows 32‑bit operating systems or 32‑bit browsers. To continue using Zoom Contact Center features, users must upgrade to a 64‑bit operating system and a 64‑bit browser.

How to send a Zoom Contact Center outbound email message

Notes:

Contact your admin if you're not able to send email messages.
You can be in the Ready or Not Ready status to send an outbound email.

Sign in to the Zoom desktop app.
Click the Contact Center tab.
Click Start.
Click the Outbound engagement icon then the New Email icon .
In the To field, enter the recipient's email address.
(Optional) Click CC or BCC to add additional recipients.
In the Subject field, enter a subject for your email.
Type your message in the message box.
(Optional) You can format the text, attach files, insert emojis or images, and add links.
Click the send icon to send the email message.
Your status will remain the same.