Zoom Contact Center agents and supervisors can send outbound email message to consumers. They can either search for and select a contact from the address book or manually enter an email address. When sending the message, agents can select an email address, either from a pre-configured email account or associated with a specific queue.
Admins can configure a connected email account for manual outbound email, which will be available as an option for agents and supervisors, alongside queue-level email addresses.
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