Changing data retention settings for Visitor Management

Account owners and admins can configure a retention policy to automatically delete visitor information after a specified period. The retention period can be set to 3, 6, 12, 18, 24, or 36 months through a dropdown menu in the admin settings. Once the retention period expires, the system automatically removes the stored visitor data. The default retention is 24 months. 

Requirements for changing data retention settings for Visitor Management

• Pro, Business, Education, or Enterprise account
• Account owner or Visitor Management admin privileges
  Note: You must be an admin for Visitor Management.
• Visitor Management license

How to change data retention settings for Visitor Management

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Workspaces Management then Visitor Management.
3. In the location directory navigation menu, click All Locations.
4. At the top of the page, click Account Settings.
5. Click the Invitation Settings tab.
6. In the Delete visitor data automatically after 'X' months under Change visitor data retention section, click the dropdown menu and choose a retention period of 3, 6, 12, 18, 24, or 36 months. 
   Note: Once the retention period expires, the system automatically removes all visitor data from the system.