A number port lets you move your existing number from one Telecommunications Service Provider to Zoom Phone.
Lead time to port toll-free numbers in Japan is dependent on the regulatory requirements and the responsiveness of the suppliers in the chain. The process is also reliant on the accuracy of the information provided. We will always keep you advised as the order progresses.
A response may take up to 12 working days. Status inquiry can only be requested on the 13th working day from the submission date.
Since the number is already in your account, it will remain as PEX/BYOC while the LNP is in progress. On the day of port, the phone number will be moved from PEX/BYOC to a native number. The current setup, such as extensions or call flow, will remain the same.
Note: A loss of service to incoming calls is expected during the port activation window while the porting numbers are in progress, as back-end configuration is required. Should you experience a loss of service, please immediately contact us through the existing LNP ticket.
The LNP lead time is dictated by the business rules of each donor carrier within the framework of government regulation. LNP lead time is based on the complexity of the port request, and your current service provider may require a greater level of validation and back-office work related to your LNP order. Zoom strives to get a response from the losing service provider with enough time for our customers to prepare for the day of LNP activation, and the lead time indicated allows us to accomplish a schedule that accounts for our customers’ needs.
You will see the status of your phone number in your Zoom online account one (1) working day after you successfully submit the LNP order. The number will appear as “Pending” in your Zoom account portal, and the status will be updated on the porting day. Responses for toll-free LNP orders usually arrive on the 12th or 13th working day of the process, but we notify you every 4 working days or as soon as relevant updates are available.
A toll-free number that shows as Pending is normal. This means that the LNP order is in progress. To minimize the downtime on the day of port, you must configure your call flow and assign the number to port to any queue or users. After the LNP completes, the configuration will automatically apply to the ported number.
No. Modifying the order is prohibited; therefore, removing the toll-free number from the list is impossible. Adding a phone number is also not prohibited; you will be required to fill out the Portability Form and submit a separate LNP order.
No. Once the LNP process starts, changing dates is not possible as toll-free number porting is 100% manual.
Toll-free porting is 100% manual. The process requires physical activities on both winning and losing carriers, including providing a physical copy of the form, provisioning of the network, and mapping the toll-free to a terminating (050) number. Once the LNP order starts, the forms cannot be modified, nor can the order be cancelled.
No. LNP reversal is not supported. You need to contact your old service provider to start the LNP process, going back to their system.
You can respond to the open LNP ticket (email thread). Zoom porting team is a back-office team, and its operating hours are from 9 AM – 6 PM local time, closed on weekends and local holidays.
No. Donor carriers only support LNP cut-over dates between Monday through Friday, and the window time is followed as selected in the form.
For non PEX/BYOC LNP, The “Pending” status will be removed in the morning, this is to prepare for the LNP construction as we aim for a seamless transition of numbers but due to a lot of factors that we cannot control, a brief down time is expected (maximum of 3 minutes) between the provisioning window. Provisioning of the toll-free will be conducted within the specified window, and we expect that during this window, calls will start to work on your Zoom account anytime. You will be notified once the LNP order is completed.
You will be receiving an email notification that a ticket was created, and also view the ticket in your dashboard. In case you have not received feedback after 1 working day, you can reply to the email or comment on the ticket.
Note: If you have submitted your LNP order outside our operating hours, weekends, or on holidays, your order will be picked up the next working day.
No. Zoom only ports the phone number and will apply Zoom’s feature to the phone number.
No. Our authorization is limited only to number porting. You will need to work with your provider to cancel your service after the LNP completes.
It is possible that your service provider is a reseller and sources their provider from a wholesale carrier. Please contact your service provider and ask for the name of the donor carrier of your phone numbers.