Using the Zoom Workplace dashboard

The Zoom Workplace dashboard gives you a comprehensive view of how your organization uses Zoom Workplace. This dashboard allows you to:

• Get important updates on new releases, product enhancements, and critical insights  
• Get usage insights on products that are included as part of the Zoom Workplace bundle
• Access tailored recommendations based on adoption rates to improve engagement and efficiency
• Monitor how your organization engages with Zoom Workplace to identify trends and drive feature adoption

Requirements for viewing metrics on the Zoom Workplace dashboard

• Business, Enterprise, or Education account
• Account owner or admin privileges

How to access the Zoom Workplace dashboard

1. Sign in to the Zoom web portal as an admin.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Dashboard.
4. Click Overview.

How to understand the components of Zoom Workplace dashboard

The Zoom Workplace dashboard is broken down into 4 sections, understanding the key functions of each section allows you to make informed decisions, improve user engagement, and maximize the adoption of Zoom Workplace within your organization.

Highlights

The highlights section showcases key announcements, including new releases, products, and important takeaways.

Optimization opportunities

The Optimization opportunities section provides data-driven recommendations to enhance adoption and usage, based on the adoption rates.

All data shown are calculated using a rolling 28-day window.

Adoption summary

The Adoption summary section shows the active user trends, Workplace product adoption, and AI feature adoption.

Monthly active user trends

This shows monthly active user trends over a one-year period, highlighting the cumulative number of unique active users, counting only the first 28 days of each month.

You can also filter the metrics by department or specific products for a more tailored view

Workplace product adoption

The Workplace product adoption chart uses the following metrics:

• Active users: Total number of unique active users in the last 90 days.
• Total seats: Total number of licensed and Basic (free) users assigned to the account on the current day.
• Communications
  • Meetings: Users who hosted at least one meeting during this period.
  • Phone: Users who made or received at least one phone call during this period.
  • Chat: Users who sent at least one message during this period.
• Productivity
  • Whiteboard: Users who perform any action on Zoom Whiteboard during this period.
  • Canvas: Users who perform any action on Zoom Canvas docs during this period.
  • Clips: Users who created at least one Zoom Clip during this period.
• Spaces
  • Workspaces: Workspaces reserved at least once during this period.
  • Rooms: Rooms joined at least one meeting during this period.

AI adoption

The AI adoption chart uses the following metrics:

• Licensed seats: Total number of licensed users on the current day.
• Active users: Total number of unique active users in the last 90 days.

Monthly usage highlights

The Monthly usage highlights section provides product or feature metrics over a 28-day rolling window, with insights such as:

• Total number of meetings hosted
• Total number of meeting minutes
• Total number of meeting minutes with meeting summaries
• Total number of phone calls made and received
• Total number of calls that have call summaries
• Total number of calls that have call questions
• Total number of voicemails that have voicemail prioritization generated
• Total number of voicemails that have tasks generated
• Total number of Team SMS thread summaries generated
• Month-over-month change percentage (28-day rolling window for each month)