Using the Zoom Workplace Dashboard

The Zoom Workplace Dashboard gives you a comprehensive view of how your organization uses Zoom Workplace. The dashboard allows you to:

• get important updates on new releases, product enhancements, and critical insights  
• get usage insights on products that are included as part of Zoom Workplace bundle
• access tailored recommendations based on adoption rates to improve engagement and efficiency, and
• monitor how your organization engages with Zoom Workplace to identify trends and drive feature adoption.

Requirements for using the Zoom Workplace Dashboard

• Business, Enterprise, Education, or API Plan
• Account owner or admin privileges

How to access the Zoom Workplace Dashboard

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard then Overview.

How to understand the components of Zoom Workplace Dashboard

The Zoom Workplace Dashboard is broken down into 4 sections, understanding the key functions of each section allows you to make informed decisions, improve user engagement, and maximize the adoption of Zoom Workplace within your organization.

Highlights

The highlights section showcases key announcements, including new releases, products, and important takeaways.

Optimization opportunities

The Optimization Opportunities section provides data-driven recommendations to enhance adoption and usage, based on the adoption rates.

All data shown are calculated using a rolling 28-day window.

Adoption summary

The Adoption summary section shows the active user trends, Workplace product adoption, and AI Companion adoption.

Monthly active user trends

This shows monthly active user trends over a one-year period, highlighting the cumulative number of unique active users, counting only the first 28 days of each month.
You can also filter the metrics by department or specific products for a more tailored view

Workplace product adoption

The Workplace product adoption uses the following metrics:

• Active users: Total number of unique active users in the last 90 days.
• Total seats: Total number of licensed and Basic (free) users assigned to the account on the current day.
• Communications
  • Active Meeting User: Users who hosted at least one meeting during this period.
  • Active Phone User: Users who made or received at least one phone call during this period.
  • Active Team Chat User: Users who sent at least one message during this period.
• Productivity
  • Active Whiteboard User: Users who perform any action on Whiteboard during this period.
  • Active Docs User: Users who perform any action on Docs during this period.
  • Active Clips User: Users who created at least one Clips during this period.
• Spaces
  • Active Workspaces: Workspaces reserved at least once during this period.
  • Active Rooms: Rooms joined at least one meeting during this period.

AI Companion adoption

The AI Companion adoption uses the following metrics:

• Licensed seats: Total number of licensed users (with AI Companion included at no additional cost) on the current day.
• Active users: Total number of unique active users in the last 90 days.

Monthly usage highlights

The Monthly usage highlights section provides product or feature metrics with next level insights such as:

• Total number of meetings hosted over a 28-day rolling window.
• Total number of meetings minutes over 28-day rolling window.
• Total number of meeting minutes with Meeting summaries over 28-day rolling window.
• Total number of phone calls made and received over 28-day rolling window
• Month over month change percentage (28-day rolling window for each month).