Enabling Shift Swaps and Covers

Admins can configure whether Zoom Workplace for Frontline users can request to swap or cover using the Zoom Workplace mobile app. 

Requirements for enabling Shift Swaps and Covers

• Account owner or admin privileges
• Zoom Workplace for Frontline license

How to enable Shift Swaps and Covers

Account

To enable or disable Shift Swaps and Covers for all users in the account:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management, then Account Settings.
3. Click the Frontline tab.
4. Click the Shift Swaps and Covers toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in the account from changing this setting, click the lock icon  , and then click Lock to confirm the setting.
7. Click Save.

Group

To enable or disable Shift Swaps and Covers for a group of users:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click User Management, then Groups.
3. Click the applicable group name from the list.
4. Click the Frontline tab.
5. Click the Shift Swaps and Covers toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon  , and then click Lock to confirm the setting.
8. Click Save.

User

To enable or disable Shift Swaps and Covers for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click the Frontline tab.
4. Click the Shift Swaps and Covers toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level and needs to be changed at that level. You need to contact your Zoom admin.