Enabling UKG Pro Workforce Management Integration

Admins can configure whether Zoom Workplace for Frontline users can connect their UKG account to their Zoom account. 

Requirements for enabling UKG Pro Workforce Management Integration

Table of Contents

How to enable UKG Pro Workforce Management Integration

Account

To enable or disable UKG Pro Workforce Management Integration for all users in the account:

  1. Sign in to the Zoom web portal.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Settings .
  4. Click the Frontline tab.
  5. Click the UKG Pro Workforce Management Integration toggle to enable or disable it.
  6. If a verification dialog displays, click Enable or Disable to verify the change.
  7. (Optional) To prevent all users in the account from changing this setting, click the lock icon  , and then click Lock to confirm the setting.

Group

To enable or disable UKG Pro Workforce Management Integration for a group of users:

  1. Sign in to the Zoom web portal.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Users .
  4. Click Groups.
  5. Click the applicable group name from the list.
  6. In the General configuration section, click Edit product settings.
  7. Click the Frontline tab.
  8. Click the UKG Pro Workforce Management Integration toggle to enable or disable it.
  9. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  10. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable UKG Pro Workforce Management Integration for your own use:

  1. Sign in to the Zoom web portal.
  2. In the top-right corner, click your profile picture or initials, then click Settings.
  3. Click the Frontline tab.
  4. Click the UKG Pro Workforce Management Integration toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
  6. Note: If the option is grayed out, it has been locked at either the group or account level and needs to be changed at that level. You need to contact your Zoom admin.