Using Workplace for Frontline role management

Admins can manage the roles for Frontline users, including assigning users as shift group managers, as well as the ability to manage shift groups. 

Requirements for using Workplace for Frontline role management

Table of Contents

Default roles available within Frontline role management

Role nameLevel of access
Shift group adminCan create shift groups and view and edit all shift groups regardless of who created it.
Shift group managerCan view, create, and edit shift groups that they have created or have been shared.
Frontline workerDefault frontline role and can use Frontline within the Zoom Workplace mobile app.

How to add members to a Frontline role

  1. Sign in to the Zoom web portal as the account owner or someone who has access to edit roles.
  2. In the navigation menu, click User Management, then Roles.
  3. Click the Frontline tab.
  4. Click Edit next to the role you want to assign members to.
  5. Click the Role Members tab.
  6. Click Add Members.
  7. Enter the email address of the user.
  8. Click Add.

How to create a custom Frontline role

  1. Sign in to the Zoom web portal as the account owner or someone who has access to edit roles.
  2. In the navigation menu, click User Management, then Roles.
  3. Click the Frontline tab.
  4. Click + Add Role.
  5. Specify a name and description for the role.
  6. Select one or more checkboxes to enable permissions for users:
  7. (Optional) If adding Shift group management, under the Scope column, click the dropdown menu to select the following:
  8. Click Save Changes.