Using Shift summary

With Shift Summary, shift group managers can receive a summary of the shift from AI Companion based on the chat threads within the shift channel using Team Chat Thread Summary feature. In addition to the chat summary, the shift summary includes attendance statistics, task completion statistics, and a list of tasks completed during the shift. 

Requirements for using shift summary

• Zoom Workplace for Frontline license
• Zoom Workplace mobile app for Android or iOS: 6.4.5 or higher
• Shift group manager role
• Team Chat Thread Summary with AI Companion enabled

How to view a Shift summary

1. Sign in to the Zoom for Workplace mobile app.
2. Tap the Shifts tab.
3. Tap Shift channel.
4. Tap the desired shift channel.
5. Tap Shift summary.
6. The shift summary will be displayed with the following sections:
   • Chat summary: Summarizes the threads from the shift channel using Team Chat Thread Summary.
   • Attendance: Displays the attendance rate for the shift.
   • Task completion: Displays the percentage of tasks completed for the shift. 
   • Completed tasks: Displays all completed tasks for the shift, including the task Title, Due date, and Assignee.