Requesting and managing shift swaps and covers

Zoom Workplace for Frontline workers can easily request and manage requests to cover and swap shifts from within the Zoom Workplace mobile app. 

Requirements for requesting and managing shift swaps and covers

Table of Contents

How to view swap and cover shift requests

  1. Sign in to the Zoom for Workplace mobile app.
  2. Tap the Shifts tab.
  3. Tap My shifts.
  4. In the top right corner, tap the More button.
  5. Tap either Cover History or Swap history.
  6. Tap Offered to view requests you have submitted, or tap Received to view requests that have been sent to you.
  7. Tap a request to see the request details. 

How to manage swap shift requests

Requesting to swap a shift

  1. Sign in to the Zoom for Workplace mobile app.
  2. Tap the Shifts tab.
  3. Tap My shifts.
  4. Tap the shift you want to swap.
  5. In the top right corner, tap the More button.
  6. Tap Swap shift.
  7. Select the type of shift swap.
    The shifts available to swap for will be displayed.
  8. (Optional) Search for an employee to filter the shifts displayed.
  9. Tap the desired shift. 
  10. In the top right corner, tap Swap.

Once your request is successfully submitted, you will receive a confirmation message along with the details of your request.

Accepting or rejecting a swap shift request

  1. Sign in to the Zoom for Workplace mobile app.
  2. Tap the Shifts tab.
  3. Tap My shifts.
  4. In the top right corner, tap the More button.
  5. Tap Swap history, then tap Received.
    Current open requests will be displayed at the top with the status Offered.
  6. Tap the request.
    The details of the request, including the time, date, and location of the shifts being swapped, will be displayed.
  7. At the bottom of the request details, tap either Accept or Reject. 

How to manage cover shift requests

Requesting for a shift to be covered

  1. Sign in to the Zoom for Workplace mobile app.
  2. Tap the Shifts tab.
  3. Tap My shifts.
  4. Tap the shift you want to swap.
  5. In the top right corner, tap the More button.
  6. Tap Cover shift.
  7. Select the type of shift cover.
    Workers who are available to cover the shift will be displayed.
  8. In the top right corner, tap Cover.

Once your request is successfully submitted, you will receive a confirmation message along with the details of your request.

Accepting or rejecting a cover shift request

  1. Sign in to the Zoom for Workplace mobile app.
  2. Tap the Shifts tab.
  3. Tap My shifts.
  4. In the top right corner, tap the More button.
  5. Tap Cover History, then tap Received.
    Current open requests will be displayed at the top with the status Offered.
  6. Tap the request.
    The details of the request, including the time, date, and location of the shift, will be displayed.
  7. At the bottom of the request details, tap either Accept or Reject.