When a Zoom Contact Center (ZCC) consumer survey owner is deactivated or removed from the Zoom account, their associated survey data and reports may become inaccessible in the Analytics Report. However, the surveys may still appear in the Survey Management section. The following issues may arise:
Consumer engagement survey results should remain accessible in both Analytics Reports and Survey Management, even if the original survey owner is deactivated or removed. This ensures continuous reporting access and data visibility for all users. To prevent data loss and ensure reporting continuity, admins must configure data transfer settings before deleting a user. This ensures that survey data is transferred to a designated admin, preserving access and visibility.
Who should implement this:
To avoid losing survey data when deleting a user, follow these steps. This applies to both new ZCC implementations and existing customers:
By enabling this setting, survey data will be transferred to the designated admin when a user is deleted, ensuring no loss of reporting visibility.