Using Jira within AI Companion

If enabled and integrated, users can use Jira within AI Companion. This includes functions such as getting a summary of a Jira and creating, updating, and deleting a Jira.

You can also use Jira within Team Chat. Learn more about configuring and using Jira within Team Chat.

Requirements for using Jira within AI Companion

Custom AI Companion add-on
Custom AI Companion for third-party apps must be enabled by account owners and admins and the third-party app must be integrated with AI Companion
Login credentials to Jira
Zoom desktop app
- Windows: 6.4.5 or higher
- macOS: 6.4.5 or higher
- Linux: 6.4.5 or higher

Table of Contents

How to use Jira within AI Companion
- Various actions that can be performed within the AI Companion panel of the Zoom Workplace App

How to use Jira within AI Companion

Sign in to the Zoom Workplace desktop app.
Click the Home tab or click the AI Companion icon from your active tab.
In the Write a message or type / for more field, you can:
- Enter /Jira to show available prompts that you can use
- Click the add icon . Click the My Apps tab then Jira.
Enter or select your preferred action:
- Create an issue
- Update an issue
- Delete an issue
- Summarize a Jira issue
- Search for issues

Various actions that can be performed within the AI Companion panel of the Zoom Workplace App

Action	Description
Search for issues	Users can search for Jira tickets regardless of whether they previously mentioned them in the AI Companion conversation or not. In the Write a message or type / for more field, enter any of these useful prompts: Show me all Jira tickets about “x” topic What Jira tickets are assigned to me? What are my pending Jira work items this week? Show me all my open Bugs
Create an issue	Users can create a Jira ticket directly from the AI Companion panel. In the Write a message or type / for more field, enter any of these useful prompts: Create a Jira issue based from “x” topic from “y” meeting Create a Jira issue based from “x” topic from “y” chat channel Once a Jira issue is created, users can click the pencil icon to edit the Jira from a pop-up window.
Update an issue	Users can update the summary, reporter, assignee, and description of a Jira ticket previously mentioned in the AI Companion conversation. In the Write a message or type / for more field, enter any of these useful prompts: Update Jira summary to “x” Change assignee to … The Jira ticket number must be added to the prompt if multiple or no Jira tickets were mentioned in the conversation. Users can also click the pencil icon to edit the Jira project, issue type, summary, reporter, assignee, and description from a pop-up window.
Summarize a Jira issue	Users can get a summary of all Jira tickets mentioned in the AI Companion conversation. The Jira ticket number must be added to the prompt if multiple or no Jira tickets were mentioned in the conversation. In the Write a message or type / for more field, enter any of these useful prompts: Show me all Jira tickets for “x” topic Summarize the Jira ticket “xxxx”
Delete an issue	Users can delete a Jira ticket directly from the AI Companion panel. In the Write a message or type / for more field, enter any of these useful prompts: Delete the Jira ticket for “x” topic Delete Jira ticket “xxxx” AI Companion will show the Jira ticket you wish to delete. If multiple Jira tickets were mentioned for the same topic, users must specify the Jira ticket number they wish to delete. Once deletion is confirmed, this action cannot be undone with AI Companion.