Getting started with Zoom Workplace for Frontline (admin)

The Zoom Workplace for Frontline quickstart guide assists account owners and admins with the initial setup and introduces Zoom Workplace for Frontline features, including assigning licenses, assigning roles, and creating shift groups. 

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If you are a user, learn more about getting started as a user.

Requirements for getting started with Zoom Workplace for Frontline as an administrator

Table of Contents

How to assign Frontline licenses

Assign licenses to new users

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click User Management, then Users.
  3. Click Add Users.
  4. Enter the required information to add a user.
  5. For Zoom Workplace for Frontline, select the Zoom Workplace for Frontline license. 
  6. (Optional) If the user will utilize Push-to-Talk, enable Zoom Phone Basic.
  7. Click Add.

Learn more about adding users and managing pending users.

Assign licenses to existing users

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click User Management, then Users.
  3. Scroll or search for the user.
    Note: Accounts with more than 5000 users will only be able to search for users by their email addresses. 
  4. To the right of the user's information, click Edit.
  5. For Zoom Workplace for Frontline, select the Zoom Workplace for Frontline license. 
  6. (Optional) If the user will utilize Push-to-Talk, enable Zoom Phone Basic.
  7. Click Save.

How to set up Shift group managers and admins

Once a user has been added to the account and assigned a Zoom Workplace for Frontline license, account owners or admins can assign them as Shift Group managers. This allows them to create Shift Groups and manage workers during a shift from the Zoom Workplace mobile app. 

How to integrate with UKG

To get the most out of the Zoom Workplace for Frontline, it is recommended to integrate the UKG with Zoom. To do this, admins will need to install and configure the UKG Pro Workforce Management for Zoom Marketplace apps app, as well as enable UKG Pro Workforce Management Integration.

Once enabled, workers will be able to authenticate and connect their UKG account to their Zoom account.