Enabling or disabling Zoom AI to use third-party indexing services

With Zoom AI, account owners and admins can allow users within their account to use third-party indexing services as data sources for Zoom AI. Enabling third-party indexes allows customers to access their enterprise resources, using their own pre-populated indexes, through Zoom AI. Currently, customers can create knowledge collections using Amazon Q Business and Glean indexing services.

Requirements for enabling or disabling Zoom AI to use third-party indexing services

• A Pro, Business, or Enterprise account
• ZoomMate license
• Account owner, admin privileges, or any custom role that has access to modify account settings

Note: ZoomMate may not be available for select verticals and select regional customers. See the Zoom AI Companion Security and Privacy Whitepaper for more information.

How to enable or disable Zoom AI to use third-party indexing services

Enable or disable Zoom AI to use third-party indexing services for the entire account

This setting allows account owners or admins to enable or disable Zoom AI to use third-party indexing services for all users in the account.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .
4. Click Zoom AI.
5. Under Custom AI Companion, click the Allow AI to reference the organization's data sources toggle to enable or disable it.
   

   Enabling this option means you are allowing AI Companion to reference knowledge collections created in AI Studio as data sources to answer user queries within the Zoom application
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. Click Save.

Learn more about setting up Custom AI Companion to use third-party indexing services.