Managing feature requests using the Feature enablement requests page

Account owners and admins can access a centralized page in the admin portal to manage all feature access requests. When users attempt to access features that are visible but disabled, the system automatically generates access requests for admin review. Admins can view, approve, or deny these requests directly from the Feature enablement requests page in addition to managing them through email notifications.

Requirements for managing feature requests using the Feature enablement requests page

• Pro, Business, Education, or Enterprise account
• Account owner or admin privileges

Limitation for managing feature requests using the Feature enablement requests page

Feature request management will not be available if you are using feature release control dashboard.

How to access the Feature enablement requests page

1. Sign in to the Zoom web portal as an admin.
2. In the navigation menu, click Account Management then Feature Enablement Requests.
3. Click on the Active requests tab to view existing feature requests or Past requests tab to view the request history.

How to enable a requested feature

1. Sign in to the Zoom web portal as an admin
2. In the navigation menu, click Account Management then Feature Enablement Requests.
3. Click on the Active requests tab.
4. (Optional) Click a feature name to view the list of users requesting for a specific feature.
5. From the list of features, click the Enable feature button that corresponds to the feature you wish to enable.
   A pop-up window will appear.
6. Click the toggle right next to the feature to enable it.
   Note: Depending on the feature, you may be asked to configure additional settings before you can save the changes.
7. Click Done.

How to prevent future request for a requested feature

1. Sign in to the Zoom web portal as an admin
2. In the navigation menu, click Account Management then Feature Enablement Requests.
3. Click on the Active requests tab.
4. From the list of features, click the Don’t allow request button that corresponds to the feature you wish to prevent future requests on.
   Note: All previous requests will appear in the Past requests tab.

How to export a list of active requests

1. Sign in to the Zoom web portal as an admin
2. In the navigation menu, click Account Management then Feature Enablement Requests.
3. Click on Active requests.
4. In the top-right corner, click Export.