Release notes for Zoom Workplace for Frontline

Zoom provides up-to-date release notes for Zoom Workplace for Frontline. This article contains information about recent changes to Zoom Workplace for Frontline, including new and enhanced features, updates to existing features, and bug fixes. In addition, you can find information about upcoming changes (if available) and see a full history of updates made in the last two years. 

Table of Contents

Upcoming release

Details about upcoming releases will be posted as they become available.

May 18, 2026

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Changed featureRead receipts in Today tab's Quick reply viewUsers can see chat read receipts in the Quick reply view in the Today tab. Read receipts are synced bi-directionally between the Frontline worker Today tab and Chat tab. When a message is read in the Today tab, either by opening it in quick reply, tapping a quick react, swiping to dismiss, or using mark all as read, the corresponding thread in Zoom Chat updates accordingly, and vice versa.iOS
Android
Changed featurePersistent shift group channelAdmins for a shift group can choose to create a persistent channel that remains available across shift transitions, allowing team members to maintain continuity in group communication without needing to re-establish connections or integrations. The channel is automatically associated with the shift group, so workers can send messages, share updates, and coordinate tasks across shifts.Web portal
Changed featureConfigure shift group without end dateAdmins can create shift groups without specifying an end date when setting up scheduling parameters. The system supports indefinite shift group durations through a "no end date" selection option in the shift group configuration interface. Shift groups configured with this setting continue operating until manually modified or terminated by an admin.Web portal

Released

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

April 20, 2026

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Changed featureStart new conversations directly from the Today tabFrontline workers can initiate new chats, video calls, and phone calls directly from the Today tab. The feature addresses scenarios where workers need to communicate with people not represented in their contacts bar, such as specialists or other team members outside their immediate shift. Navigation includes dedicated back buttons that return users to the Today tab without requiring manual tab switching.iOS
Android
General features
New or enhanced featureQR code-based notification systemFrontline managers can create and configure QR codes to solve operational needs by notifying their shift channels. Employees or customers can scan these QR codes to trigger notifications to the right shift groups. This feature can be used in various applications, for example, as a QR Code calling bell ("Scan to call for help and an associate will be notified"), or as a QR code to report issues ("Scan to report a machine issue").iOS
Android

March 23, 2026

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
General features
New or enhanced featureGeo-fencing support for punch-in functionalityAdministrators can now enable geo-fencing for control, allowing Frontline workers to use punch-in controls with the UKG Pro WFM integration. enables or disables punch-in functionality according to the configured geo-fence. When geo-fencing is enabled, the app determines the user's location from their device and disables the punch-in button when workers are outside their designated work area defined in UKG's Pro WFM.iOS
Android

February 9, 2026

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Changed featureSimplified shift group creation interfaceAccount owners and admins can create shift groups through a simplified user interface that organizes settings into essential and advanced sections. The advanced section includes collaborators, welcome messages, phone site settings, shift channel overlap prevention, and app integrations.Web portal
Changed featureOwner reassignment for shift groups and chat channelsDuring user deletion, deactivation, or unlinking, if the user is a shift group owner, admins must designate a replacement user with a valid Frontline license and shift group permissions. Chat channel ownership transfers automatically to existing admins or reverts to the creator if no admins are available.Web portal
Changed featureEnhancements to task deletion functionalityWhen users restore previously deleted tasks, the system treats them as newly created tasks and processes them accordingly.iOS
Android

December 15, 2025

New, enhanced, and changed features

 
TypeFeature titleDescriptionPlatforms
Changed featureSupport for Push-to-Talk (PTT) channels without Team ChatUsers can access Push-to-Talk (PTT) functionality independently from Zoom chat channels in Zoom Workplace for Frontline. PTT features operate without requiring Zoom team chat to be enabled on customer accounts. This allows users to maintain the same PTT experience regardless of their organization's chat platform choice.Web portal
iOS
Android
Changed featureEnhancements to mobile app navigation for iPad and Android tabletsUsers accessing Zoom Workplace for Frontline on iPad and Android tablets receive optimized navigation support for client version 6.7.0.iOS
Android
Changed featureCommon area phone integration with shift groupsShift group administrators can select specific Zoom Phone sites to control which Common Area Phones are available for their teams. The phone site widget lets users choose their location, with the main site selected by default and the option to switch between sites as needed.Web portal
General features
New or enhanced featureSAML role mapping for shift group assignmentsAccount owners and admins can configure SAML field mapping to automatically assign user roles in shift groups based on Single Sign-On (SSO) authentication attributes. Admins can map SAML attributes to specific chat channel roles such as admin or member, with configurable default role assignments for users with missing or unmapped attributes.Web portal
New or enhanced featureGeo-fencing support for punch-in functionalityAdministrators can now enable geo-fencing for control, where Frontline workers can utilize punch-in controls with the Ultimate Kronos Group (UKG). The app determines geo-fencing parameters based on the device's current location and enables or disables punch-in functionality accordingly. When geo-fencing is enabled in UKG, the system honors location restrictions and disables the punch button when workers are outside their designated work area.iOS
Android

November 17, 2025

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Changed featureEnhancements to shift channel name displayEnhancements have been made to shift channel names by improving the display of the shift channel details page, specifically updating the formatting of long channel names to present them on two lines to eliminate the need for text wrapping or ellipsis truncation.iOS
Android
Changed featureEnhancements to push to talk button positioningThe push-to-talk functionality has been improved through refined button placement and interface optimization. The system automatically evaluates potential overlap between the small microphone button and push-to-talk controls, redirecting users to the floating push-to-talk dialog when necessary.iOS
Android
Changed featureCollaborator permissions for shift group managementShift group management supports adding collaborators who can modify group membership and manage shift-related configurations, while maintaining creator-only access to third-party workforce management integrations like UKG. Collaborators cannot add additional collaborators, ensuring controlled access levels, and all group modifications are tracked through enhanced audit logging. This feature enables timekeepers to maintain oversight while empowering local managers to handle routine shift group administration tasks.

October 20, 2025

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Changed featureTask Center renamed to Import StatusThe previous Task Center section has been renamed to Import Status to provide clearer identification of CSV upload tracking functionality. This change helps users distinguish between Zoom Task management and file import monitoring. The updated naming reduces confusion and makes it easier for frontline workers to locate the specific status information they need.Web portal
Changed featureShift group management with audit loggingAdmins can view detailed activity logs for all shift group management changes within Zoom Workplace for Frontline. The audit log captures updates to shift group names, custom date and time modifications, schedule changes, and additions or removals of exceptions. Each logged activity includes specific details such as previous and new values for schedule days and start times, along with exception dates and names.Web portal
Changed featureEnhancements to shift details with break schedulesUsers can punch out for breaks and view their break schedules directly within the shift details page. The break schedule displays timing and duration information for scheduled breaks during shifts. Frontline workers and shift managers can access this information to better plan their work periods and understand when breaks are scheduled. TWeb portal
Changed featureEnhancements to channel creation workflowsSite Group Managers can create channels with a simplified, unified flow that combines member and admin addition processes. The enhanced workflow allows adding users from both UKG and non-UKG tenants via a single option, with individual users marked as members by default and optionally designated as admins. Additionally, channel owners are now mandatory, with the current user set as the default owner. However, timekeepers can exclude themselves and must then designate a Zoom user as the owner. Users can also add hyperfinds as admins, granting admin roles to all users within the hyperfind. The interface clearly distinguishes between UKG and non-UKG users with appropriate tags. This streamlined approach reduces complexity and provides greater flexibility in channel management for frontline teams.Web portal
Changed featureCustom day-of-week schedulingAdmins can create shift groups with custom times for specific days of the week during shift creation. This enhancement allows different start and end times to be set for individual days within a shift period, replacing the previous limitation of applying one time slot to all days. Admins can configure recurring patterns for custom times and add exceptions for holidays or special events during the shift period.Web portal

September 15, 2025

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Changed featureEnhancements to push-to-talk controlsAccount owners and admins can enable or disable push-to-talk (PTT) functionality for shift groups and at-mention groups in Zoom Workplace for Frontline.Web portal
Changed featureEnable or disable Push-to-talk controls for shift groups via CSVAccount owners and admins can enable or disable push-to-talk (PTT) functionality for shift groups and at-mention groups in Zoom Workplace for Frontline when adding or editing groups via CSV file import.Web portal
Changed featureAuto-join to default push-to-talk (PTT) channelShift group managers can select a default push-to-talk (PTT) channel for their team from the shift group management experience. When shift group members log in to the Zoom Workplace mobile app, they are automatically joined to this default channel.iOS
Android

August 18, 2025

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Changed featureUnread indicators on the Today tabUsers can now see unread indicators on the Today tab that show the number of items requiring attention. The indicators display counts for unread chat messages, task cards, shift notifications, and punch-in cards, with numbers capped at 99+. Indicators clear automatically when users view or dismiss the corresponding items. The unread count updates in real-time without requiring a page reload.iOS
Android
Changed featureMessage previews for bot notificationsUsers can see detailed bot message content directly in their notification previews. The Today tab will display the full message preview instead of the standard "[New Notification]" placeholder text.iOS
Android
Changed featureEnhancements to shift scheduling creationAccount owners and admins can customize shift schedules by setting different work hours for specific days of the week. They can configure varying times for half days, weekends, or special schedules while managing shift groups. The system allows admins to set recurring patterns that repeat until the shift end date or for a specified number of occurrences. Admins can also add exceptions for holidays and other special dates during the shift period.Web portal
Changed featureEnhancements to shift group management via CSV importAccount owners and admins can edit and create multiple shift groups through a streamlined CSV upload process. The system allows downloading existing shift group data as a CSV template, which can be modified using spreadsheet tools or automated scripts. When uploading modified files, the system validates the changes and provides a preview showing both edit and create operations in separate sections. The process provides clear visibility of ownership, with groups created by other admins appearing grayed out and excluded from editing.Web portal
Shift Groups
New or enhanced featureClone shift group scheduleAccount owners and admins can clone existing shift group schedules with their associated members and settings. When cloning a schedule, users can choose to copy only the schedule, only the members, or both components, with the default selection set to include both schedule and members. The cloned group automatically receives a "clone -" prefix in the channel name for easy identification. If certain members cannot be cloned due to permission restrictions, the system notifies admins with an access restriction message.Web portal

July 14, 2025

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Shift Groups
Changed featureTask center for CSV shift group managementAccount owners and admins can upload multiple CSV files simultaneously to create shift groups, with a limit of 10 files and 10MB per file. Administrators can monitor the imports via the In Progress and Completed tabs. Users can preview successfully validated files, view errors for failed imports, and download error reports for troubleshooting.Web portal
New or enhanced featureShift group activity loggingAccount owners and administrators can view a comprehensive activity log of all changes made to shift groups in Zoom Workplace for Frontline. The activity log tracks updates to shift group settings, including changes to group names, schedules, time zones, and shift frequencies.Web portal
Today tab
New or enhanced featureVideo calling for shift contactsUsers can now connect directly with individual team members and channels through video calls from the Shift Contacts section in the Today tab. Users access video calling options through the shift contacts action menu, with support for both one-on-one and channel-based calls. After clicking the Meet button, users are directed to the meetings screen for their call session.iOS
Android
New or enhanced featureChat message visibility in Today tabFrontline workers can view chat messages directly in their Today tab. Users can tap on the message card to open a quick reply view, and reply to the message. This enhancement helps frontline workers stay informed about important updates from integrated apps without leaving their Today tab view.iOS
Android
New or enhanced featureCall shift contacts from the "Today" tabUsers can directly initiate phone calls to shift contacts from the Today tab in the Zoom Workplace mobile app. The feature supports both extension-to-extension calling with the Frontline Worker license and full phone number dialing with additional Zoom Phone paid plans. When users initiate a call, they are automatically navigated to the Phone screen and returned to the Today tab once the call ends. iOS
Android

June 15, 2025

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Changed featurePresence status in Today tabUsers can now see the presence status of their contacts directly in the Today tab of Zoom Workplace for Frontline. The presence indicator appears as a dot on individual avatars throughout the interface, including shift contacts, direct message cards, and quick reply sections. With this feature, users can see the status of their coworkers before initiating calls with them.iOS
Android
Changed featureBulk delete shift groupsAdmins and Shift group admins can efficiently manage shift groups through a new bulk deletion feature. This includes a dedicated delete button at the top of the screen, replacing individual trash icons, as well as the ability to select multiple shift groups for deletion.Web portal

May 19, 2025

New, enhanced, and changed features

TypeFeature titleDescriptionPlatforms
Changed featureEnhancements to shift channel visibility and navigationMembers can now view all shift group channels they belong to in the Shifts tab. The system displays shift channels with admin or member labels, as well as any at-mention groups, corresponding to their role(s) on the shift.iOS
Android