Using the UKG Pro Workforce Management for Zoom app

Account owners and admins can add and configure the UKG Pro Workforce Management for Zoom user and admin apps to integrate UKG with their Zoom Workplace for Frontline experience and utilize advanced shift management features. 

Requirements for using the UKG Pro Workforce Management for Zoom app

• A Zoom account owner or Zoom admin
• A UKG account admin

How to install from the Zoom App Marketplace

Installing the UKG Pro Workforce Management for Zoom

1. Sign in to the Zoom App Marketplace.
2. In the top right of your screen, search for UKG Pro Workforce Management for Zoom.
3. Click Add.

How to configure the UKG for use with the Pro Workforce Management app

Prior to configuring, you will need to retrieve the tenant host, client ID, and client secret from your UKG account.

Configuring using the UKG Legacy Auth system

Please contact UKG Support for the Redirect URL.

1. Log in to UKG.
2. In the main menu, click Administration, then Application Setup, then System Configuration.
3. In the System Configuration menu, click System Settings, then Global Values.
4. Click global.oAuth.authCode.redirection.uris.
5. Enter the Redirect URL.
6. Click Save.

In addition to adding the redirect URL, UKG administrators will need to set up a API Only user with full access permission. This user will be used as a service account to set up the UKG Pro Workforce Management for Zoom app.

Configuring using the UKGAuth0 system

Please contact UKG Support for the Redirect URL.

1. Log in to UKG.
2. In the main menu, click Administration, then Application Setup.
3. Click Common Setup, then click Client Management. 
4. In the top left, click Create. 
5. Enter the name of the credentials.
6. Select Interactive.
7. For Grant Type, select Authorization Code Flow.
8. Under Redirect URL, enter the redirect URL provided by UKG Support.
9. Under Logout Redirect URL, enter the redirect URL provided by UKG Support.
10. Click global.oAuth.authCode.redirection.uris.
11. Click Save.

How to configure the UKG Pro Workforce Management for Zoom app

Configuring using the UKG Legacy Auth system

1. Log in to the Zoom Marketplace as an admin.
2. Click Manage, then click Apps on Account.
3. Find the UKG Pro Workforce Management for Zoom app.
4. Under the Action column, click the More button , then click Configure.
5. Enter the following information:
   • Base URL: Enter the UKG tenant vanity host URL.
   • Client ID: Enter the UKG tenant client ID.
   • Client Secret: Enter the UKG tenant client secret.
   • Access Token URL: Enter “{{Base URL}}/api/authentication/access_token”.
   • Username: Enter the username of the dedicated UKG administration user.
   • Password: Enter the password of the dedicated UKG administration user.
6. Click Save.

Configuring using the UKGAuth0 system 

1. Log in to the Zoom Marketplace as an admin.
2. Click Manage, then click Apps on Account.
3. Find the UKG Pro Workforce Management for Zoom app.
4. Under the Action column, click the More button , then click Configure.
5. Enter the following information:
   • Base URL: Enter the UKG tenant vanity host URL.
   • Client ID: Enter the UKG tenant client ID.
   • Client Secret: Enter the UKG tenant client secret.
   • Authorization URL: Enter “{{Auth URL}}/authorize”.
     Note: The default is “https://wfm.ukg.net/authroize”.
   • Access Token URL: Enter the “{{Auth URL}}/oauth/token”.
     Note: The default is “https://wfm.ukg.net/api/oauth/token”.
   • Organization: Enter the UKG tenant organization.
   • Audience: Enter “https://usersuite.ukg.net/login”.
   • Scope: Enter “openid profile email access:wfm offline_access read:userinfo”.
6. Click Save.

How to use the UKG Pro Workforce Management for Zoom features

Once integrated, users can utilize advanced Zoom Frontline features, including punching in/out of shifts, as well as swapping and covering shifts. Additionally, shift managers can view workers' attendance directly within the Shift Summary.

How to remove UKG Pro Workforce Management for Zoom

1. Sign in to the Zoom App Marketplace as the account administrator.
2. In the top right of the page, click Manage.
3. In the navigation menu, click Added Apps.
4. Next to the UKG Pro Workforce Management for Zoom app, click Remove.
5. Confirm the dialogue and click Remove.