Viewing SMS logs

You can view SMS logs to see SMS messages sent and received by phone users.

Learn more about setting up SMS and managing the SMS retention policy.

Requirements for viewing SMS logs

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to view SMS logs

Notes:

• The SMS data retention policy may limit the number of logs visible.
• View phone usage reports to see SMS charges.
• View the usage and adoption dashboard for SMS metrics.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Phone System Management then Logs.
3. Click the SMS tab.
4. (Optional) At the top of the page, use the following controls to filter or search SMS log entries:
   • From To: Filter the SMS logs by date.
   • Search bar: Filter the data by the name of the user, number, or email.
   • To the right of the search bar, click the dropdown menu and select from the following filters:
     • Last Message Time: Queries which sessions have sent last messages between From and To dates.
     • Sent Message Time: Queries which sessions have sent messages between From and To dates.
     • Received Message Time: Queries which sessions have received messages between From and To dates.
   • In the top-right corner of the page, click the dropdown and filter the owner type of the data as Owner Type (All), User, Call Queue, or Auto Receptionist.
5. (Optional) In the top-right corner of the page, click Export to CSV to export the data to a CSV file and download it.
   Note: You can export up to 100,000 records.
6. To the right of an SMS data entry (participant), click View to view the content of the SMS conversation.