Viewing SMS logs

You can view SMS logs to see SMS messages sent and received by phone users.

Learn more about setting up SMS and managing the SMS retention policy.

Requirements for viewing SMS logs

Table of Contents

How to view SMS logs

Notes:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Phone System Management then Logs.
  3. Click the SMS tab.
  4. (Optional) At the top of the page, use the following controls to filter or search SMS log entries:
  5. (Optional) In the top-right corner of the page, click Export to CSV to export the data to a CSV file and download it.
    Note: You can export up to 100,000 records.
  6. To the right of an SMS data entry (participant), click View to view the content of the SMS conversation.