Enabling Notifications in Visitor Management

Visitor Management delegates can opt in to receive notifications for visitors they manage. Account owners and admins can set default notification preferences for delegates to receive both email and chat notifications. When visitors register or check in, delegates receive the same notifications as the primary user. Admins and delegates will not be able to check users into assigned workspaces at this time.

Requirements for enabling notifications in visitor management

• Pro, Business, Education, or Enterprise account
• Account owner or admin privilege
• Either a Workspace Reservation subscription, Zoom Rooms subscription , or Zoom Common Area Phone subscription

How to enable notifications in visitor management

1. Sign in to the Zoom web portal as an owner or admin.
2. In the navigation menu, click Workspaces Management, then Visitor Management.
3. In the location hierarchy, click All Locations.
4. Click Account settings, then Invitation Settings.
5. In the Notifications section, switch the following settings on or off.
   
   • Workspaces Notifications in Zoom Team Chat: Enable the Workspaces Team Chat application to send chat notifications to users in Zoom Team Chat.
   • Visitors Notifications in Slack: If the Zoom app is installed in Slack, send users notifications to Slack through the Zoom chatbot.
   • Visitors Notifications in Microsoft Teams: If the Zoom app is installed in Microsoft Teams, send users notifications to Microsoft Teams through the Zoom chatbot.
   • Visitor Notifications: Set the default way for users to receive Visitors notifications.
     (Optional) To prevent all users in your account from changing this setting, click the lock icon.
     • When a visitor registers via email: Check the box for Email, Zoom, or both.
     • When a visitor checks in: Check the box for Email, Zoom, or both.
     • When a visitor of a delegate host registers via email: Check the box for Email, Zoom, or both.
     • When a visitor of a delegate host checks in: Check the box for Email, Zoom, or both.