Getting started with Phone Number Sign-in

Users can now sign in to their Zoom account using their US phone number and an SMS code or their account password.

Requirements for signing in using a Phone number

• Free, Pro, Business, Enterprise, and Education
• A Zoom account
• Enabled Phone number sign-in option.
• A US Phone number

Note: 

• If you sign in with Google, Apple, Facebook, or another SSO method, you cannot add a phone number for sign-in.
• Only one sign-in phone number can be associated with a single Zoom account. If a phone number is already used for sign-in on another Zoom account, it cannot be used again.
• If you're unable to access the option, contact your Zoom admin to enable the feature.

How to add a sign in phone number to your account

1. You will be asked to add a sign-in phone number during the Zoom sign-in process.
2. You can also add a sign-in phone number when signing up for a new account.
3. You can sign in to your Zoom web portal account and add a sign-in phone number under your Profile, in the Sign In section.

Note: You can update your sign-in phone number twice a year.

How to update or delete the sign-in phone number

1. Sign in to your Zoom account.
2. In the navigation menu, click Profile.
3. Under the Sign in section, update or delete your sign-in phone number.

Why am I not able to add a phone number to my account

1. Government and military domains are not supported for phone number sign-in.
2. Make sure your phone number is not associated with any other Zoom account for sign-in purposes. Use a different US phone number if you believe your current number is already in use on another Zoom account.
3. You cannot use a Zoom Phone number for sign-in. You must be able to receive a verification code to sign in.