Sharing Zoom Node resources with a sub account

Zoom supports a three-tier master-master-sub account structure for more flexible license and resource management. Master accounts can assign Zoom Node and module licenses to sub accounts, which can then create their own Zone Controllers and Multimedia Routers. This setup allows for centralized oversight while enabling sub accounts to manage their resources and switch between Meeting Connector and Zoom Meeting Hybrid environments.

Requirements for sharing Zoom Node resources with sub accounts

• Zoom Node subscription
• Must have a master account
• Account owner or admin with the privilege to manage sub accounts

How to share a Zoom Node module with a sub account

1. Sign in to the Zoom web portal as the account owner or admin with the privilege to manage sub accounts.
2. In the navigation menu, click Sub Account Management, then Resource Management.
3. Next to the desired Node module, click Manage sharing. 
4. Click the Add button +.
5. Select the desired sub accounts.
6. Click Confirm. 

Alternatively:

1. Sign in to the Zoom web portal as the account owner or admin with the privilege to manage sub accounts.
2. In the navigation menu, click Sub Account Management, then Sub Account List.
3. Click on the desired sub account. 
4. Click the Resource Management tab.
5. Click Add Resource. 
6. Select the desired Node modules. 
7. Click Share.

How to verify shared modules with sub accounts

1. Sign in to the Zoom web portal as the account owner or admin with the privilege to manage sub accounts.
2. In the navigation menu, click Sub Account Management, then Sub Account List.
3. Click on the desired sub account. 
4. Click Manage this Account.
5. In the navigation menu, click Node Management, then click the Dashboard.
6. Once in the dashboard, click on the tab for the desired module.
7. Within the Number of [service] - Shared resources and [service] - Shared resources graphs, verify the shared resources. 

For example, if you are sharing zone controllers from the Meeting Connector module, you would need to verify the shared resources via the Number of Zone Controllers - Shared resources and Zone Controllers - Shared resources graphs.

How to remove legacy on-premise shared resources

Callout: If migrating shared resources from the legacy on-premise service to Zoom Node, it is recommended that resources within a Zone are migrated to Zoom Node before decommissioning legacy resources for that particular zone. 

1. Sign in to the Zoom web portal as the account owner or admin with the privilege to manage sub accounts.
2. In the navigation menu, click Sub Account Management, then Sub Account List.
3. Click on the desired sub account. 
4. On the Account Details tab, under Share [resource] (ex. Share Zone Controllers), click the dropdown menu.
5. Deselect the shared resources.
6. Click Save.

Currently, only a two-tier master-sub account structure is supported for the Zoom Node Hybrid Meeting module.