Enabling spam tag remediation for outbound dialer phone numbers

The spam tag remediation feature enables customers to efficiently manage spam indicators associated with their Zoom Contact Center outbound preview and progressive dialer numbers. This solution offers:

Requirements for enabling spam tag remediation for outbound dialer phone numbers

Table of Contents

How to enable the spam tag monitoring for Zoom Contact Center phone numbers

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Number Management and then Phone Numbers.
  3. Click Related Features then Spam Tag Remediation.
  4. Complete the enrollment form.
  5. Once enrollment is accepted, the admin can assign phone numbers by selecting the Enable Spam Monitoring button.

If the phone numbers are not assigned to a ZCC Outbound dialer campaign, the enablement will fail, and you will receive an error message.

Spam remediation process

Once numbers are enrolled, they will display an updated spam status indicator.

When a number is detected as spam, the admin will see inline alerts. These alerts will appear in several locations in the admin portal (see example below).

Once a spam tag is detected, the remediation process will start automatically to attempt to remove the spam label. This process usually takes up to 3 days but may take longer in case of regulatory disputes. No manual action from the customer is required. If remediation is successful, the spam label will automatically be removed from the admin portal.

Frequently asked questions about spam tag remediation feature

What does this cost?

The spam tag remediation feature is included with Premium and Elite licenses. It is only available for phone numbers used in an outbound dialer campaign.

What does the customer need to do to remove the Spam label ?

Nothing. The automatic remediation process will take care of it. If unsuccessful, a support ticket may be needed.

What is a customer supposed to do during the day(s) when the number has a spam label ?

In the future, the Automatic Caller ID Selection for the outbound dialer will be implemented. This feature will dynamically manage the number pool, removing numbers with a spam tag and restoring them once the tag is removed. Until then, administrators will need to manually manage numbers with the spam tag.