Ireland toll-free numbers KYC requirement

To comply with applicable telecommunications regulations in Ireland, Zoom is implementing a mandatory Know Your Customer (KYC) process for all Zoom Phone and Zoom Contact Center administrators requesting Ireland toll-free numbers.

As a result, Zoom will only be able to provision Ireland toll-free numbers once the KYC process has been successfully completed.

Frequently asked questions about the Ireland KYC process

What is the KYC requirement for Ireland?

The KYC process is a mandatory verification step required before toll-free numbers can be assigned. It helps confirm that the business requesting the number is valid and identifiable. This requirement applies to all carriers and service providers operating in Ireland, including Zoom, under regulations set by the Irish telecom authorities.

Without completing the KYC process, administrators will be unable to obtain Ireland toll-free numbers. This is a regulatory requirement that cannot be bypassed.

Who is affected?

Any administrator using Zoom Phone or Zoom Contact Center who wishes to obtain a toll-free number in Ireland must complete the KYC process.

Required documentation for the Ireland KYC process

As part of this KYC process, administrators must provide:

• A valid copy of the company’s business registration document or incorporation certificate.
• Letter of intent: A signed document stating the intended use of the toll-free number in Ireland.

Both documents are mandatory. Requests without these documents will not be processed by Zoom or our underlying carriers.

How to request an Ireland toll-free number

Upload and manage documents that verify your business address, which are required for phone numbers in certain countries or regions.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Number Management then Phone Numbers.
3. At the top of the page, click Related Features then Business Address & Documents.
4. In the top-right corner of the page, click Add Address.
   Note: Local regulations require business verification and address proof in order to get numbers.
5. Complete the following information:
   • Product: Select your product.
   • Country/Region: Select Ireland.
   • Number Type: Select Toll-Free
   • Address: Enter your address information.
   • Customer Name: Enter your name.
   • Business Documentation: Upload the following documents:
     Note: Accepted file types include JPG/JPEG, PNG, PDF, DOC, and DOCX. The maximum upload size is 10 MB. See documentation requirements for all countries.
     
     • A copy of the business registration.
     • A Letter of Intent stating the purpose of the number.
6. Click Save to submit the request.
   Zoom will review the documentation and proceed with provisioning if everything is in order.

If you have questions or issues submitting your documents, please contact Zoom Support or reach out to your Zoom account representative for assistance.