Viewing the Zoom Contact Center Data Dictionary

• Dataset Name
• Dataset Description
• Metric
• Metric Definition
• Associated Reports/Logs (where the dataset or metric is referenced)

Requirements for viewing Zoom Contact Data Dictionary

• Account owner, admin, supervisor, or agent role; or relevant privilege
• Zoom Contact Center license

How to access the Zoom Contact Center Data Dictionary

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Analytics & Reports.
3. Click the Contact Center tab.
4. Click the Try CX Analytics banner.
   You will be redirected to the Reports page.
5. In the bottom-left corner, click Data Dictionary.
   The Zoom Contact Center Data Dictionary panel will open on the right side of the screen.

How to use the Zoom Contact Center Data Dictionary

• Open in a new tab
  Click the new tab icon to open the Data Dictionary in a separate browser tab for easier viewing.
• Search for metrics
  Use the search bar to find specific metric definitions quickly.
• Browse metrics by category
  Explore available metrics organized by the following categories:
  • Dashboard, Report, and Logs
  • View the purpose of default reports, supported filters, and included widgets.
  • Dashboard Datasets and Report Datasets
  • Access an introduction to each dataset, suggested use cases, related default reports, and a detailed table of data fields.
• View all metrics in a category
  Click View More to expand and display the full list of metrics under a selected category.