Troubleshooting Zoom Scheduler loading and display issues

Zoom Scheduler provides a convenient way for others to book meetings with you based on your availability. However, you might encounter loading or display issues that prevent users from accessing your booking pages. This article outlines common issues and their resolutions.

Requirements for troubleshooting Zoom Scheduler loading and display issues

• The Zoom Scheduler web interface
• Calendar integrations with Zoom Scheduler (Google Calendar, Microsoft Outlook, or Exchange)
• Web browsers used to access booking pages
• The Zoom desktop and mobile apps

User issues

When using Zoom Scheduler, you might run into one or more of the following issues:

• Booking pages open to a blank or white screen
• You see error messages like "Something went wrong" or "Invalid link" when trying to access booking pages
• The message "We couldn't load this link" appears
• A loading spinner keeps spinning and never finishes
• No available time slots appear, even though you've already set your availability

Common causes

These issues can occur due to various reasons:

• Cached browser data interfering with proper page loading
• Missing or disconnected calendar integration
• Profile picture configuration issues in Scheduler settings
• Backend synchronization problems with calendar services
• Issues with the "Attendee Questions" configuration
• Public page link not properly configured

How to troubleshoot Zoom Scheduler loading and display issues

Clear browser cache and cookies

Clearing your browser's cache and cookies is often the first and most effective troubleshooting step:

1. Sign out of your Zoom account.
2. Clear your browser's cache and cookies.
3. Sign back in to your Zoom account.
4. Try accessing the booking page again.

Note: You can also try using your browser's incognito or private browsing mode as an alternative.

Check and update calendar integration

Calendar connection issues can cause booking pages to display errors.

1. Sign in to the Zoom web portal.
2. In the left navigation menu, click Scheduler.
3. In the top-right corner, click Settings.
4. Click the Accounts tab.
5. Locate your existing calendar service, and click the ellipses icon.
6. Click Disconnect, then click Disconnect to confirm.
   Note: Disconnecting a calendar service will disable any event links to the calendar, and attendees will not be able to access the booking pages.
7. Re-add your calendar service.
8. Authorize the connection and set it as your primary calendar.
9. Ensure Check for conflicts is enabled for all event types.

Update profile picture in Scheduler settings

Profile picture issues can cause booking pages to appear blank:

1. Sign in to the Zoom web portal.
2. In the left navigation panel, click Scheduler.
3. In the top-right corner, click Settings.
4. Select the Profile tab.
5. Click Upload Picture, choose a file, and then click Upload to update your profile picture.

Check booking page configuration

Configuration issues in your booking pages can cause loading problems:

Verify Attendee Questions

1. Sign in to the Zoom web portal.
2. In the left navigation panel, click Scheduler.
3. Find the booking page that’s experiencing issues. Click the More Actions icon, then click Edit.
4. Scroll down and click More Options. Review all questions listed under the Attendee Questions section.
5. Ensure that any single-choice or multiple-choice questions have clearly defined answer options.

Check booking page status

1. Sign in to the Zoom web portal.
2. In the left navigation panel, click Scheduler.
3. Locate your booking page.
4. Click the More Actions icon next to the booking page.
5. Make sure the Active toggle is turned on.

Check public page link length

1. Ensure your public page link (for example, https://scheduler.zoom.us/your-name) has at least three characters after the domain
2. If your link is too short, edit it to make it longer.

Create a new booking page as a workaround

If troubleshooting doesn't resolve the issue, creating a new booking page with the same settings often works:

1. Sign in to the Zoom web portal
2. In the left navigation panel, click Scheduler.
3. Click Create Booking Page.
4. Set up the new booking page using the same settings as the one experiencing issues.
5. Give the new page a unique name to avoid confusion.
6. Test the new booking page link to ensure it works correctly.

Check video conferencing settings

If Zoom links are missing from calendar invitations:

1. Open your booking page for editing. Click the More Actions icon next to the page, then click Edit.
2. Click Details and check that Zoom Meeting is selected in the Location section.
3. Click Finish to save your changes.
4. Test a booking to confirm Zoom links appear in calendar invitations.

Additional troubleshooting steps 

If issues persist after trying these solutions, contact Zoom Support for further assistance.