Troubleshooting Zoom Scheduler availability display issues

Zoom Scheduler allows you to create booking pages where others can schedule meetings with you based on your availability. However, users may encounter issues where availability isn't displaying correctly or as expected. This article addresses common availability display problems and their solutions.

Requirements for troubleshooting Zoom Scheduler availability display issues

• Zoom Scheduler availability settings interface
• Zoom Scheduler with calendar integration (Google Calendar, Outlook, etc.)
• "One to one", "One to many", "Any Host Available", or "All Hosts Available" booking page types
• Zoom desktop app or web portal

User issues

Users report that their Zoom Scheduler is not displaying availability correctly. Specific issues include:

• Scheduler showing "No available schedules at this moment" despite having active schedules
• Availability only showing for first week but not subsequent weeks
• Scheduler not displaying full availability range (for example, cutting off at 4 PM instead of 8 PM)
• Specific dates or time slots not showing as available despite being configured
• Double booking issues where multiple people can book the same time slot

Common causes

There are several potential causes for availability display issues:

• Calendar synchronization issues between Zoom Scheduler and integrated calendars
• Incorrect configuration of availability settings or date overrides
• Hidden calendar events blocking time slots
• Maximum booking restrictions limiting available slots
• Buffer or range settings affecting availability
• Meeting increment settings causing misalignment with desired time slots

How to troubleshoot Zoom Scheduler availability display issues

Check and reauthorize calendar integration

1. Sign in to your Zoom account on the Zoom web portal.
2. In the left navigation menu, click Scheduler.
3. In the top-right corner, click Settings.
4. Click the Accounts tab.
5. Choose the account you want to reauthorize, then click the three dots next to the connected calendar account.
6. Click Reauthorize.
   This will prompt you to log in to your calendar service to grant Zoom access again to continue using Zoom Scheduler.

Note: If you're using Microsoft integration, make sure to select your work or school account.

Review calendar for conflicts

1. Check your calendar for any events that might be blocking availability
   Note: All-day events and events marked as "busy" will block availability in Scheduler.
2. Verify that there are no hidden calendar events spanning the entire days.
3. For events that shouldn't block availability, mark them as "not busy" in your calendar settings.

Adjust availability settings

1. Sign in to the Zoom web portal.
2. In the left navigation menu, click Scheduler.
3. Click Settings, then select the Availability tab.
4. Select the day you want to modify.
5. Use the plus icon to add specific time ranges for each day. Changes are saved automatically.

Configure date overrides correctly

1. Sign in to the Zoom web portal.
2. In the left navigation menu, click Scheduler.
3. Click Settings, then select the Availability tab.
4. Click Add Date Override.
5. Select the specific date(s) you want to override.
6. Configure the hours as needed.
7. Click Add.

Adjust booking page advanced options

1. Sign in to the Zoom web portal.
2. In the left navigation menu, click Scheduler.
3. Select your booking page.
4. Click the More Actions icon next to the booking page, then click Edit.
5. Under More Options, review and adjust the following settings:
   • Set maximum number of bookings - increasing this may show more availability.
   • Set minimum time before a schedule starts that attendees can book - adjust for immediate bookings.
   • Set maximum advance time for attendees to book - adjust to show more future dates.
     Note: Use days instead of weekdays if you want to include weekend availability.
6. Click Finish.

Fix double booking issues

1. Ensure you're using One to one booking page type instead of One to many to prevent multiple people from booking the same slot.
   1. In the left navigation menu, click Scheduler.
   2. Under Booking pages, click the three lines icon in the top right corner.
   3. Select One to one as the booking page type.
2. Enable the setting Check for conflicts with events in your calendar.
   1. In the left navigation menu, click Scheduler.
   2. Click Settings, then select the Accounts tab.
   3. Enable Check for conflicts for individual calendars by toggling the setting on.

Adjust time slot increments and buffer times

1. In the left navigation menu, click Scheduler.
2. Select your booking page.
3. Click the More Actions icon next to the booking page, then click Edit.
4. Under Details, scroll down to Duration. Set your desired meeting duration, then click Finish.
5. Under Availability, configure Buffer time between schedules. Specify the buffer time before and/or after meetings to add spacing between appointments, then click Finish.
6. Under More Options, set the Time Increments to control when meetings can start (for example, on the hour or every 15 minutes).

Refresh scheduler settings

If availability still isn't displaying correctly, try making a small change to your availability settings and saving it. Then change it back to your desired configuration. This process can refresh the system and resolve display issues.

1. Sign in to the Zoom web portal.
2. In the left navigation menu, click Scheduler.
3. Click Settings, then select the Availability tab.
4. Set your work week hours and confirm your time zone is correct. Changes are saved automatically.
5. Sign out and sign back in to refresh your settings.
6. Under Booking pages, open your scheduling link to confirm your availability is displaying correctly.

Clear browser cache and cookies

1. Clear your browser's cache and cookies.
2. Try accessing your Scheduler booking page in an incognito/private browsing window.
3. Test your booking page in a different browser.

Note: If you're using the Any Host Available or All Hosts Available booking page types, be aware that these do not appear on public index pages. Only One to one and One to many booking page types are designed to appear on public index pages.

Additional troubleshooting steps 

If issues persist after trying these solutions, contact Zoom Support for further assistance.