Assigning Zoom Scheduler licenses to users

To access Zoom Scheduler, each user must be assigned the appropriate license by an admin. Enabling the feature at the account level is not enough, licenses must be granted on a per-user basis.

If a user tries to access Zoom Scheduler without a license, they may see an error message such as "Your admin has not assigned your license" or be prompted to purchase the add-on, even though the feature appears enabled.

This article explains why this issue occurs and how to resolve it by correctly assigning Zoom Scheduler licenses to users.

Learn more about enabling Zoom Scheduler.

Requirements for assigning Zoom Scheduler licenses to users

Table of Contents

How to assign Zoom Scheduler licenses to users

  1. Sign in to the Zoom web portal as an admin.
  2. In the left navigation panel, click User Management then Users.
  3. Find the user you want to assign the license to (use the search feature if needed).
  4. Click Edit next to the user's information.
  5. In the Edit User window, select the appropriate license type from the dropdown menu.
  6. Check the Zoom Scheduler under the Licenses and add-ons options.
  7. Click Save.
    Note    : There might be a system delay before the license appears and becomes active for the user.

How to troubleshoot license assignment issues

Unable to access Scheduler after license assignment

If you still can’t access Zoom Scheduler after your license has been assigned:

  1. Visit the Scheduler tab to complete initialization.
    1. In the left navigation menu, click Scheduler.
      Note: You must visit the Scheduler tab at least once before you can be added to teams or groups.
  2. Complete calendar integration setup.
    1. Sign in to the Zoom web portal.
    2. In the left navigation panel, click Profile then scroll down and click Calendar and Contacts Integration.
    3. Connect and authorize your preferred calendar service.
  3. Check for group membership conflicts.
    Note: If you belong to multiple groups with different feature settings, you may experience access issues.
  4. If the issue persists, try unassigning and reassigning the Zoom Scheduler license.

License cache synchronization issues

If you’re experiencing persistent license validation errors when adding users to teams or groups:

  1. Make sure each user has set up a Zoom Scheduler before being added to a team.
  2. Contact Zoom Support to request a user flush and billing sync for affected accounts.

Important considerations for Zoom Scheduler licenses