Troubleshooting the Zoom error "Your Account is Suspended"

If you receive the error message “Your account is suspended”, this indicates that Zoom has suspended one or more product licenses associated with your account due to a violation of the Zoom Acceptable Use Policy. This may also impact your access to other Zoom services.

If you believe this action was taken in error, you may submit a request for review via a support ticket. Zoom Support cannot provide details on specific violations.

This article explains the steps you can take to appeal this.

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How to submit an appeal

If you believe your account was suspended in error, you may submit an appeal for review.

To initiate a review of your suspended account:

  1. Submit a support ticket and include the following information:
    1. Contact individual:
      • Full name
      • Email address
      • Organizational role
    2. Business Verification: Include documentation verifying your business address. For example, provide a utility bill, lease agreement, or official correspondence.
    3. Business Information:
      • Nature and industry of your business.
        • If you're a U.S.-based logistics or dispatch service, provide:
          • A valid FMCSA license
          • Your USDOT number
      • Business website or active social media profile
    4. Legal Entity Details (if applicable):
      • State or country of formation
      • Company registration number
    5. Calling Behavior: Add a brief description of your typical calling and SMS behavior, including normal volumes, recipients, average call duration, and overall purpose.

Once Zoom receives and verifies this information, Zoom will proceed with a thorough review of your appeal.