Using Google Drive with AI Companion and Zoom Virtual Agent

The Google Drive integration for Zoom AI Companion allows you to create, manage, and access Google Drive files directly within the AI Companion panel or Chat. This streamlines your workflow by eliminating the need to switch between applications when working with Google documents. Additionally, admins can connect Google Drive to Zoom Virtual Agent via the Zoom web portal, enabling voice or chat agents to access supported tools.

You can also use Google Drive with Zoom Chat.

Requirements for using Google Drive with AI Companion and Zoom Virtual Agent

AI Companion requirements

• A Zoom paid license (Pro, Business, or Enterprise)
• Custom AI Companion add-on
• Custom AI Companion for third-party apps must be enabled by account owners and admins and the third-party app must be integrated with AI Companion
• Zoom desktop app
  • Windows: 6.4.5 or higher
  • macOS: 6.4.5 or higher
  • Linux: 6.4.5 or higher
• Google Workspace account
• Google Drive integration enabled for your Zoom account

Zoom Virtual Agent requirements

• Account owner or admin privileges for the Zoom web portal and Gmail
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license
• Edit access to Virtual Agent product

How to connect Google Drive with AI Companion

1. Sign in to the Zoom desktop app.
2. Click the Home tab or click the AI Companion icon from your active tab.
3. In the Write a message or type / for more field, click the add icon .
4. Click the My Apps tab then Google Drive.

Note: Authorizing the Google Drive app allows AI Companion to access your Google Drive folders, pages and content.

How to disconnect the Google Drive app

1. Sign in to the Zoom App Marketplace as an account admin or owner.
2. In the top-right corner, click Manage.
3. In the navigation menu, click Added apps, then Google Drive.
4. Click Connections.
5. Click the ellipsis icon , then Disconnect.

Note: Google Drive app configuration data is deleted automatically when you remove the Google Drive app from the Zoom App Marketplace.

How to create Google Drive files

Create a Google document

1. In the AI Companion panel, click the + icon to open the apps menu.
2. Select Google Drive.
3. Type a command like "Create a document [document name]".

Create a Google Slides presentation

1. In the AI Companion panel, click the + icon to open the apps menu.
2. Select Google Drive.
3. Type a command like "Create a slide deck named [presentation name]".

Create a Google Sheet

1. In the AI Companion panel, click the + icon to open the apps menu.
2. Select Google Drive.
3. Type a command like "Create a sheet named [spreadsheet name]".

How to manage Google Drive files

Rename files

1. In the AI Companion panel, select Google Drive.
2. Type a command like "Change the name of [current name] to [new name]".

Share files

1. Access the Google Drive integration in the AI Companion panel.
2. Share files directly to Chat or set sharing permissions for specific users.

Note: Currently, updating the content of existing documents is not supported through the AI Companion interface.

How to access Google Drive files

Search for files

1. In the AI Companion panel, select Google Drive.
2. Type a command like "Find me all the documents with [search term] in the title".

View file content

1. In the AI Companion panel, select Google Drive.
2. Type commands like:
   • "What are the contents of [document name]"
   • "Provide a summary of [document name]"

Using slash commands

1. In Chat, type / to view available Google Drive commands.
2. Select the desired command to quickly access Google Drive functions.

Note: The integration allows you to view up to 300 characters of content from your Google Drive files directly within the AI Companion panel.

How to enable Zoom Virtual Agent Google Drive integration

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Studio then Integrations.
3. In the Marketplace section, search for Google Drive then click Connect.
   A new tab will open to begin the authentication process.
   • If you are already logged into Google Drive, your credentials will not be requested.
   • If you are not logged in, enter your Google Drive credentials and submit them.
4. When Google Drive requests access to your account, click Accept, then Confirm to complete the connection.
5. Once authentication is successful, the integration will appear on your Integrations page.
6. In the navigation menu, click AI Studio then Integrations.
   You will see the Google Drive application with a Connected status.

How to reconnect the Google Drive integration

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Studio then Integrations.
3. In the upper right corner, click the four horizontal lines.
4. In the Status column of the disconnected integration, click Re-connect.
   You will be taken to the page where you can edit the integration details.
5. (Optional) Edit the integration details.
6. Click Save.
   A new tab will open to begin the authentication process.
   • If you are already logged into Google Drive, your credentials will not be requested.
   • If you are not logged in, enter your Google Drive credentials and submit them.
7. In the navigation menu, click AI Studio then Integrations.
   You will see the application with a Connected status.

How to use Google Drive integration with ZVA Voice/Chat agents

1. In the navigation menu, click AI Studio then Tool Templates.
2. Click the Marketplace tab.
3. Expand Google Drive for Zoom to view the list of supported tools:
   • Find File
   • Download File
   • Upload File
   • Create Folder
   • List Files
   • Move File
   • Trash File

Create a voice or chat agent and use the desired Google Drive tools accordingly.

How your data is used

Zoom's Google Drive marketplace app allows Zoom Communications Inc. access to your Google Drive folders, pages and content. To do so, you'll need to share Google Drive permissions. The permissions you'll share with Zoom Communications Inc. include:

• Access Google Drive content: Zoom Communications Inc. will have permission to access your Google Drive Google Drive folders, pages and content.

By authorizing this connection, the Google Drive app maintains ongoing access to your information.