Porting away from Japan numbers

This article will guide you through how to get your account information from Zoom required to port away your Japan Numbers.

Requirements for porting away from Japan numbers

• Only 0ABJ and toll-free numbers are eligible for the LNP order.
• To avoid rejection, ensure that your Zoom service is active and up-to-date.
• Ensure that the phone number exists within the Zoom account.

Note: For status inquiries, contact your new provider.

How do I get my account details?

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management, then Account Profile.
3. Take note of the Account Name.
   Note: The Account Name serves as your contract name.
4. In the navigation menu, click Number Management then Phone Numbers.
5. At the top of the page, click Related Features and select Business Address & Documents.
6. Search for the approved business address that matches the location of the number. For example, for a Tokyo number, you will need to use a Tokyo address.
7. Take note of the Address.
   This will serve as the installation address.
8. In addition, your service provider will ask you for the donor carrier name or code. Refer to the following:
   • For Toll-Free: Rakuten Mobile Inc. (楽天モバイル株式会社)
   • For 0ABJ: K036100004 is Zoom’s donor ID code.

Frequently asked questions about porting away from Japan numbers

Can I port out my number even though my Zoom account is inactive?

No. The phone number needs to be associated with an active Zoom account.

Why was my LNP order denied?

Most of the time, the reason for denial is due to information mismatch. Please check with your new provider for the reason for the denial and log in to your Zoom account to get the correct information.

Will Zoom notify me as the port-out order progresses?

No, this is your new provider's responsibility to inform you of the status. However, Zoom will provide you with a courtesy message informing you that the order has been approved and/or removed.

What should I do if I want to cancel my port-out order?

You will need to contact your new service provider to cancel the order. Only the donor provider who initiated the LNP order can issue a cancellation request.

What happens to my Zoom account after the number is ported away?

Zoom will remove the ported-out number after a successful port. Your account will remain as is. Should you desire to change your account status, please contact our retention.

What should I expect with my native to PEX/BYOC migration request?

Please note that this is still technically a port-out order; thus, it will undergo the same process. Zoom will remove the phone number from the account on the day of port completion, as your PEX/BYOC provider will be pushing the new number to the platform.