Troubleshooting automatic check-in for Zoom Workspace Reservation

The automatic check-in feature for Zoom Workspace Reservation allows users to be automatically checked into their reserved workspaces when connected to the office network. This article explains how to properly configure automatic check-in through public IP addresses and troubleshoot common issues that prevent automatic check-in from working correctly.

Requirements for automatic check-in

• Zoom desktop app version 6.0.0 or later
• Zoom Workspace Reservation feature enabled on the account
• Publicly routable, static IP address(es) for your office location(s)
• Users must be logged into the Zoom app at the reservation start time
• Automatic Check in through Public IP setting enabled

How to configure automatic check-in through public IP

Enable automatic check-in at the account level

1. Sign in to the Zoom web portal as an administrator.
2. In the navigation panel, click Workspaces Management, then Workspaces.
3. Click All Locations.
4. Click Account Settings.
5. Under Setup, toggle on Automatic Check In through Public IP.
6. Click Enable on the pop-up message.
7. In the Location IP Address(es) field, enter your company's public IP address(es).
   Note: You can enter up to 20 IP addresses per location.
8. Click Save.

Configure automatic check-in for specific locations

1. Sign in to the Zoom web portal as an administrator.
2. In the navigation panel, click Workspaces Management, then Workspaces.
3. Navigate through your location hierarchy (country, state, city, campus, building, or floor).
4. Click Settings for the specific location.
5. Under Setup, toggle on Automatic Check In through Public IP.
6. In the Location IP Address(es) field, enter the public IP address(es) for this specific location.
   Note: If you previously configured IP addresses at the account level, they will apply to all locations unless overridden here.
7. Click Save.

How to troubleshoot automatic check-in issues

Confirm correct IP addresses

1. Have a user at the office location run the command curl ipinfo.io in a terminal or command prompt to determine their current public IP address.
2. Compare this IP address with what's configured in your Zoom Workspace settings.
3. Update the IP address configuration if it doesn't match. Network configurations can change over time.

Check IP address requirements

• Ensure the IP addresses are publicly routable and static.
• Verify that the IP addresses cannot be accessed from home through a VPN, as this could lead to false check-ins.
• Add only one specific public IP address at a time rather than multiple IP ranges.

Check client version and timing

1. Verify users are using Zoom desktop app version 6.0.0 or later.
2. Ensure users are logged into the Zoom app before their reservation start time.
   Note: If a user logs in after the reservation start time, the automatic check-in process will not trigger.
3. Allow a few minutes after connecting to the office network for the automatic check-in process to complete.

Test with different network connections

1. Try connecting to different networks in the office (if available).
2. If using WiFi, try switching to an ethernet connection or vice versa.
3. Verify that users are physically located at the office and not connected through a VPN.