Troubleshooting common workspace reservation issues

Zoom Workspace Reservation allows users to reserve desks and meeting spaces in your office. This article covers common troubleshooting for administrators managing the Workspace Reservation feature.

Understanding the settings hierarchy

Zoom Workspace Reservation uses a hierarchical settings structure where lower-level settings (floor settings) can override higher-level settings (account settings). Understanding this hierarchy is crucial for effective administration.

The settings hierarchy works as follows:

• Account-level settings apply to all locations by default
• Floor-level settings override account-level settings when unlocked
• Locking settings at the account level will override floor-level settings
• Unlocking account-level settings returns control to floor-level settings

Note: To effectively implement changes across all workspaces, either apply settings at each floor level or lock the settings at the account level.

Troubleshooting common issues

Workspace Reservation option is not appearing in the Personal Menu under Workspaces

If users cannot find Workspace Reservation under their Personal menu in the Zoom Web Portal:

1. Sign in to the Zoom web portal as an administrator.
2. In the navigation panel, click Workspace Management, then Workspaces.
3. Click Account Settings.
4. Ensure that Allow users to view/reserve workspaces reservation from their Zoom account is enabled.

Fix floors displaying from incorrect locations

If floors from different buildings or locations appear in the same dropdown menu:

1. Sign in to the Zoom web portal as an administrator.
2. In the navigation panel, click Workspace Management, then Workspaces.
3. Review your workspace hierarchy to ensure floors are properly organized under their respective buildings or locations.
4. Verify each floor is assigned to the correct parent location.

Note: This issue may require additional help from Zoom Support if the workspace hierarchy cannot be corrected through the admin portal.

Fix "connection timed out" errors

If you experience a "connection timed out after 3000 ms" error when accessing the Workspaces dashboard:

1. Try accessing the Workspaces dashboard from a different web browser.
2. Test the connection from a different network (e.g., switch from corporate network to mobile hotspot).
3. Clear browser cache and cookies before attempting to access the portal again.
4. Verify that only the Workspaces section is affected and other Zoom portal features are accessible.
5. Check if firewall or proxy settings are blocking connections to Zoom's workspace services.

Fix CSV upload errors for scheduling privileges

If you encounter No data found for user's email address errors when using CSV upload for scheduling privileges:

1. Ensure the email addresses in the CSV file match the exact case as they appear in your Zoom user list.
2. For example, if the email is stored as "User@example.com" in Zoom, you must use "User@example.com" (not "user@example.com") in the CSV file.
3. Try adding problematic users manually if CSV upload continues to fail.

Fix non-bookable resources

To make specific desks temporarily non-bookable (without removing them):

1. Sign in to the Zoom web portal as an administrator.
2. In the navigation panel, click Workspace Management, then Workspaces.
3. Navigate to the specific desk resource.
4. Enable the Under Construction setting for that desk.

Note: This prevents users from booking the resource while maintaining it in the workspace inventory without permanently assigning the desk.