Enabling or disabling users to comment on whiteboards

Admins can enable or disable the ability for users to add and view comments on whiteboards. By default, commenting is enabled for all users, groups, and accounts. Disabling commenting prevents users from adding or editing comments on boards they own, while existing comments remain visible. This setting allows admins to selectively control commenting as needed, improving oversight and governance. Users retain access to existing comments but cannot edit them if commenting is disabled.

Requirements for enabling or disabling users to comment on whiteboards

Table of Contents

How to enable or disable users to comment on whiteboards

Account

To enable or disable comment on whiteboards for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Whiteboard tab.
  4. Under Other Settings, click the Allow users to comment on whiteboards toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
  6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable comments on whiteboards for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Whiteboard tab.
  5. Under Other Settings, click the Allow users to comment on whiteboards toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
  7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable comments on whiteboards for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Click the Whiteboard tab.
  4. Under Other Settings, click the Allow users to comment on whiteboards toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.