Accessing enhanced call history in Zoom Phone

Zoom Phone is introducing enhanced call history features that provide more detailed call information and improved functionality. To access these new features, you must upgrade to Zoom app version 6.5.5 or higher.

Learn more about viewing call history.

Requirements for accessing enhanced call history

• Zoom Phone license
• Zoom desktop app
  • Windows: 6.5.5 or higher
  • macOS: 6.5.5 or higher
  • Linux: 6.5.5 or higher
• Zoom mobile app
  • Android: 6.5.5 or higher
  • iOS: 6.5.5 or higher
• Zoom Web App

Notes:

• The new call history feature is available on the Zoom desktop and mobile app, VDI clients, and the Zoom Web App.
• Hardware devices will continue using their existing call history system and are not affected by this change.

Limitations for accessing enhanced call history

Accessing enhanced call history has the following limitation:

• Starting November 2025, if you continue using an older version of the Zoom client (below 6.5.5), you will no longer be able to access call log history within Zoom Phone.

How to understand enhanced call history features

The enhanced call history in Zoom Phone includes several improvements over the previous version:

Universal call logs

• All calls (answered or unanswered) appear in your call history.
• When multiple users receive the same call, each user will see the call in their history, even if someone else answered it.

Enhanced call status tracking

The following are inbound call status labels:

• Missed: User took no action on the incoming call.
• Rejected: User declined the call (does not mark as unread).
• Answered: User picked up the call.

Call queue, shared line group, and shared line appearance support improvements

• If a call is placed on hold and another user picks it up, the call history will show who took over the call.
• For shared line group (SLG) calls, all members will see which member answered the call.
• The Accepted by xxx feature supports call queues (CQ), shared line appearance (SLA), and shared line groups (SLG).

Advanced filtering and blocking

• The multi-select filtering option is available only in the new call history.
• When you block a number, all past and future calls from that number will be marked as blocked (previously, blocking affected only a single call record).

Additional features enabled by the new call history

The new call history enables the following features:

• Call queue callback history display
• Call switch history tracking
• Extension-to-extension call logs
• Billable hour reporting post-call

How to upgrade your Zoom Workplace app

To ensure continued access to your call history and to benefit from the new features, you must upgrade to Zoom client version 6.5.5 or higher.

Zoom regularly provides new versions of the Zoom desktop and mobile apps to release new features and fix bugs. We recommend updating to the latest version when it is available to receive the best video and audio experience. Additionally, you can check which version you're currently on.

Learn more about updating Zoom to the latest version.