Enabling or disabling Shared Folders

Enabling shared folders in Zoom Hub lets users create central spaces for team collaboration. By default, this setting is enabled for most accounts, but account owners and administrators can enable or disable it for user groups or for the entire account.

Learn more about using shared folders in Hub.

Note: If this setting is disabled for a user, they can't create shared folders but they can still join existing shared folders as a collaborator.

 

Requirements for enabling or disabling shared folders

Table of Contents

How to enable or disable Zoom Hub

Account

To enable or disable Zoom Hub for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.

  2. In the navigation menu, click Account Management, then Account Settings.

  3. Click the Hub tab.

  4. Under Shared Folders, click the Allow users to create shared folders toggle to enable or disable it.

  5. If a verification dialog appears, click Enable or Disable to verify the change.

  6. (Optional) If you want to make these settings mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group

To enable or disable Zoom Hub for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.

  2. In the navigation menu, click User Management then Groups.

  3. Click the desired user group or create a new group.

  4. Click the Hub tab.

  5. Under Shared Folders, click the Allow users to create shared folders toggle to enable or disable it.

  6. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

  7. (Optional) If you want to make these settings mandatory for all users in the selected group, click the lock icon, and then click Lock to confirm the setting.