Enabling call authentication for Zoom numbers

The call authentication integration feature enables customers to support TransUnion’s or First Orion's Spoof Call Protection and Branded Calling features.

• Spoof Call Protection: Detecting and blocking calls spoofing a Zoom customer’s phone number.
• Branded Calling: Allowing branded elements to be displayed on a recipient’s cell phone.

Note: Phone numbers must also be configured in TransUnion’s or First Orion's portal.

Learn more about TransUnion and Zoom’s partnership and First Orion and Zoom’s partnership.

Requirements for enabling call authentication for phone numbers

• Account owner or admin privileges
• A pre-existing commercial relationship with TransUnion or First Orion
• Phone number services are also configured in the TransUnion or First Orion portal
• Supported for both native and BYOC numbers

Limitations for enabling call authentication for phone numbers

Call authentication for phone numbers has the following limitations:

• There is a 50-number default limit to the number of phone numbers you can enable. To increase it, contact Zoom Support.

How to enable call authentication for Zoom numbers

Enable call authentication for a single Zoom number

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Number Management and then Phone Numbers.
3. Click a number you want to manage.
4. In the Capabilities section, to the right of Call Authentication, click the dropdown and select from the following options:
   
   • TransUnion
   • First Orion
5. Click Save.

Enabling will send outbound call information to the branded calling provider. They must be configured in their portal, or the service will not work. Enabled numbers will have a black shield icon on the Number Management page.

Enable call authentication for multiple Zoom numbers

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Number Management and then Phone Numbers.
3. Select the checkboxes of the phone numbers you want to manage.
4. At the top of the page, click Call Authentication dropdown and select from the following options:
   
   • TransUnion
   • First Orion
5. In the verification window, click Confirm.

Enabling will send outbound call information to the branded calling provider. They must be configured in their portal, or the service will not work. Enabled numbers will have a black shield icon on the Number Management page.

Zoom provides these integrations free of charge; however, customers must have a commercial relationship with TransUnion or First Orion to utilize this feature.