Using the Payment report for paid events

The Payment report provides event hosts with a comprehensive view of money movement and monetization for their paid events. This feature offers detailed payment metrics and insights to help hosts understand their paid events' financial performance, including revenue flow, tax deductions, and payment provider fees. The feature also allows hosts to associate registration metrics with order details. Hosts can view event-level payment data and download reports for reconciliation purposes.

Note: The Payment report serves as a source of truth for money movement in your events, making financial reconciliation easier.

Requirements for using the payment dashboard

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account (for paid events)

Note: For access to the latest Zoom Events features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the payment report

Access from Event analytics

1. Access the event setup page for the paid event.
2. In the left navigation menu, click Event analytics, then select Summary.
3. In the top-right corner of the page, click View all standard reports.
   A window will appear on the right.
4. Under Registration & ticketing, next to Payment report, click the right arrow  to expand the section and view its contents..
5. (Optional) Click Download to download the complete payment report.

Access from Registration & join

1. Access the event setup page for the paid event.
2. In the left navigation menu, click Registration & join, then select Manage registrants.
3. In the top left, click the Orders tab.
   A table will appear showing a list of monetization metrics including:
   • Order number: A unique ID assigned to each ticket purchase.
   • Order time: The date and time the order was placed.
   • Tickets sold: The number of tickets purchased in the order.
   • Transaction amount: The total amount paid for the order.
   • Payment provider: The service used to process the payment (such as Stripe, PayPal).
   • Purchaser email: The email address of the person who placed the order.
   • Status: The current state of the order (such as Completed, Refunded, Order canceled).
4. (Optional) In the top right corner, click Export to download a copy of the report to your computer.