Understanding Zoom Auto Dialer call status

During a call using Zoom Auto Dialer, different statuses will be visible pertaining to the current call. Each status has a unique meaning and associated follow-up actions for the agent participating in the call. This article contains a glossary of call statuses that includes their descriptions and the potential follow-up actions that may be taken during the given status.

Learn more about Zoom Auto Dialer analytics and managing Zoom Auto Dialer account settings.

Call status glossary

StatusDescriptionFollow-up actions
ConnectedWhen a call is manually or automatically connected.
  • End Call
Dialing...When a prospect is in the process of being dialed.
  • Connect
  • Stop
UpcomingWhen a prospect is on the call list but has not yet been dialed. 
SkippedWhen a prospect is skipped due to triggering an auto-skip logic.
  • Call detail
CanceledWhen the dial encounters an error or is manually stopped by the representative.
  • Call detail
EndedWhen a connected call ends (hung up by either party).
  • Call detail
  • Create deal
  • Schedule a meeting
  • Send email
  • Resume
SnoozedWhen a prospect is manually snoozed by the user.
  • Call detail
Voicemail LeftA voicemail is automatically left when the condition is met.
Note: In the dialing settings, users must enable Auto voicemail dropping to enable this status.
  • Call detail