During a call using Zoom Auto Dialer, different statuses will be visible pertaining to the current call. Each status has a unique meaning and associated follow-up actions for the agent participating in the call. This article contains a glossary of call statuses that includes their descriptions and the potential follow-up actions that may be taken during the given status.
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Status | Description | Follow-up actions |
Connected | When a call is manually or automatically connected. |
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Dialing... | When a prospect is in the process of being dialed. |
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Upcoming | When a prospect is on the call list but has not yet been dialed. | |
Skipped | When a prospect is skipped due to triggering an auto-skip logic. |
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Canceled | When the dial encounters an error or is manually stopped by the representative. |
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Ended | When a connected call ends (hung up by either party). |
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Snoozed | When a prospect is manually snoozed by the user. |
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Voicemail Left | A voicemail is automatically left when the condition is met. Note: In the dialing settings, users must enable Auto voicemail dropping to enable this status. |
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