Managing common area department and smartphone visibility

Account owners and admins can enable role-based profiles for their users who utilize shared devices. Admins can configure common area profiles per site, with each profile representing specific job roles using the Department field. The profiles can be equipped with different features and licenses, including calling plans, push-to-talk, and call queues.

Additionally, users can select their assigned job department from available options on the shared device without requiring personal login credentials.

Learn more about managing Zoom mobile clients as common areas and selecting work profiles on shared common areas.

Requirements for managing common area department and smartphone visibility

Table of Contents

How to set a department for common areas

Set a department for one common area

  1. Access common areas in the Zoom web portal.
  2. Click the applicable common area name from the list.
  3. Click the Profile tab.
  4. To the right of Department, click Set.
  5. Enter a department name.
  6. Click Save.

Set a department for multiple common areas

  1. Access common areas in the Zoom web portal.
  2. To the left of your common areas displayed names, select the checkboxes of the common areas you want to manage.
  3. At the top of the page, click Set Department.
    A pop-up window will appear.
  4. In the window, enter a department name.
  5. Click Save.
    Note: You will set the department for the selected common areas. Common areas with an existing department will be updated to the newly set department name.

How to manage common area visibility with smartphones

Account owners and admins can define which common areas can or cannot be shown on the Zoom app.

Manage one common area's visibility

  1. Access common areas in the Zoom web portal.
  2. Click the applicable common area name from the list.
  3. Click the Settings tab.
  4. Under Smartphone, locate and view the mobile common area device information.
    The device name, model name, and activation status will be displayed.
  5. (Optional) Click the Show on smartphones toggle to enable or disable the common area visibility.

Manage multiple common areas' visibility

  1. Access common areas in the Zoom web portal.
  2. To the left of your common areas displayed names, select the checkboxes of the common areas you want to manage.
  3. At the top of the page, click one of the following options:
  4. In the confirmation window, click Confirm.