Enabling or disabling common area smartphones

Account owners and admins can allow smartphones to be provisioned as common areas using a 16-digit activation code. Activation codes remain valid for the duration of their expiration period. An expired code will not affect a smartphone that has been successfully provisioned.

Admins can also set a time limit for activation codes to remain valid after generation and select who can access and manage the device settings. If restrictions are applied, a personal extension and PIN code by authorized users will be required to make changes.

Learn more about managing Zoom mobile clients as common areas.

Requirements for enabling or disabling common area smartphones

• Pro, Business, or Enterprise account
• Account owner or admin with privileges
• Common Area or Zoom Phone licenses in the account
• Common Area Support for Smart Devices enabled by Zoom Support
  Note: You can submit a request to Zoom Support to enable Common Area Support for Smart Devices for your account.
• Zoom mobile app for Android: Global minimum version or higher
• Zoom mobile app for iOS: 6.0.0 or higher
• Zoom mobile app for iPadOS: 6.0.0 or higher
  • iPadOS 17.0 or higher

How to enable or disable common area smartphones for your account

Note: This feature is initially disabled by default. To use this functionality, you must enable it for your account.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Click the Common area smartphones toggle to enable or disable it.
5. Complete the following actions:
   
   • Under Expiration Period, select a time to set a time limit for activation codes to remain valid after generation:
     • 10 days, 30 days, or 90 days.
   • Under Access Permissions, select one of the following:
     Note: This allows you to select who can access and manage the device settings. If restrictions are applied, a personal extension and PIN code by authorized users will be required to make changes.
     • No restrictions: Any user can make changes to the device settings.
     • Custom member list: Create an Authorized Member List.
       1. After saving the Custom member list for Access Permissions, click Access Member List to add your users.
          A pop-up window will appear.
       2. In the window, click Add Member.
       3. In the Add member box, enter the name of your user(s), then click Save.
          These members will be authorized to use their personal extension and PIN code to unlock certain common area smartphone settings and features.
       4. (Optional) To remove a member:
          • In the member list, select a user(s) checkbox(es).
          • On the top-left corner, click Remove to remove a user(s).
   • Click Save.
6. Create your common area if it’s not already created.
7. Assign your common area as appropriate.
   Note: You can assign your common area to a call queue, auto-receptionist, and so on.

Once your common area is created, you can manage your common areas in the Common Areas tab.