Viewing Zoom Phone analytics and dashboard data retention

Account owners and admins can view different retention periods across various reporting features, including 24-hour retention for real-time call queue analytics, one-year retention for historical reports, and six months for dashboard metrics. This structured approach to data retention helps optimize system performance while providing flexible storage options to meet various business requirements.

Requirements for viewing Zoom Phone analytics and dashboard data retention

Zoom Phone analytics and reports with Power Pack

Zoom Phone Dashboard

Table of Contents

Zoom Phone analytics and reports with Power Pack

Access Analytics and reports for Zoom Phone

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Analytics & Reports then Zoom Phone.
    The Zoom Phone analytics and reports will appear.

Data retention for Zoom Phone analytics and reports with Power Pack

Data typeRetention duration
Call Queue analytics
  • Realtime: 24 hours
  • Queue: 1 year
  • Members: 1 year
Auto Receptionist historical reports1 year
Feature entitlement and membership reports:1 year
User performance reports1 year
Team SMS historical reports1 year
Recording reports1 year
Zoom Phone and Contact Center Call Journey1 year

Zoom Phone Dashboard

Access Dashboard for Zoom Phone

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Dashboard.
  3. At the top of the page, click the Phone tab.
    Note: If the Phone tab isn't visible, click the ellipsis , then click Phone to access the tab.
    The Zoom Phone Dashboard will appear.

Data retention for the Zoom Phone Dashboard

Data typeRetention duration
Quality of Service (QoS)12 months
Usage & Adoption

12 months

Note: This is based on call log retention.

Phone & Devices6 months
SBCs6 months
Emergency Services6 months
Spam6 months