Zoom is introducing an improved online experience that lets customers easily select and purchase desk phone hardware directly through our self-serve buying process. Self-serve hardware purchase options are available directly in the Zoom Phone pricing page, checkout, and order confirmation screen.
No. Hardware can only be purchased with a new license or as part of a bundle within the United States only.
You’ll receive reminders via email and the Billing Portal. Assign the device to a user to complete setup.
Tax information submitted within 30 days of purchase will be reviewed by our tax teams.
Please reach out to UC Direct for all technical hardware support.
Yes. You’ll receive a confirmation email from UC Direct with tracking details, and the information will appear in your Billing Portal.
UC Direct has the right to reject orders. Zoom can review any cases regarding software orders if applicable.
Yes, if the box is unopened and returned within 30 days using UC Direct's RMA form. Learn more about UC's direct return policy.
No. Only valid U.S. street addresses are accepted for hardware shipments.
There is a maximum of 50 devices per order, enforced at checkout. This is designed to filter out large/enterprise orders.
Zoom informs customers that UC Direct manages all post-purchase order changes. The customer should reach out to the UC Direct help form for assistance.