Recording gallery view

Account owners and admins can configure video engagement recording policies to capture gallery view alongside shared screen content. This setting allows recording of both consumer and agent video feeds simultaneously, rather than only the active speaker. Admins can select between recording active speaker with shared screen or recording gallery view with shared screen at both account and queue levels. To enable the record gallery view setting, visit the recording settings article. Under Automatic Call Recording or Ad Hoc Call Recording, go to Advanced settings and then Cloud recording settings for video.