Managing phone number capabilities in Number Management

Account owners and admins can manage the capabilities of individual phone numbers, including enabling or disabling incoming calls, outgoing calls, and fax. This allows you to tailor each number for specific purposes, such as dedicating a number solely for fax, directly from the Number Management page in the Zoom web portal.

Adjusting these settings can affect how numbers appear on the Zoom Phone dialpad and whether they can be used as a caller ID for certain extensions.

Learn more about using Number Management for managing phone numbers and using Online Fax.

Requirements for managing phone number capabilities in Number Management

• Account owner or admin privileges
• A license for the product you want to manage in Number Management:
  • Zoom Contact Center license
  • Zoom Phone license: Zoom Phone Pro, a Zoom Phone calling plan, or Zoom Workplace bundles containing Zoom Phone
  • Zoom Meetings paid license with Audio Conferencing add-on
  • Zoom Fax:
    • Paid user must have one of the following licensing plans:
      • Zoom Workplace bundles that include Zoom Phone:
        • Zoom Workplace Pro Plus
        • Zoom Workplace Business Plus
        • Zoom Workplace Enterprise Premier
      • Zoom Workplace for Education bundles:
        • Zoom Workplace for Education School and Campus Plus
        • Zoom Workplace for Education Enterprise Premier
      • Zoom Phone plans:
        Note: Online Fax is available for all countries except Japan and India.
        • Zoom Phone Metered Plans
        • Zoom Phone Unlimited Plans (Standalone)
        • Zoom Phone Pro

How to enable or disable phone numbers' capabilities in Number Management

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Number Management then Phone Numbers.
   You will see a list of phone numbers and their details.
3. (Optional) Use the search field to enter a phone number to search.
4. Click the phone number you want to manage.
5. In the Capabilities section, enable or disable the following features for the phone number:
   Note: Numbers without outgoing capability cannot be used as a caller ID for extensions that do not have a local phone number. If you disable Outgoing Call, you must select a checkbox that acknowledges this limitation before you can save your settings.
   • Incoming Call: Select the checkbox to enable incoming calls. Deselect the checkbox to disable incoming calls.
   • Outgoing Call: Select the checkbox to enable outgoing calls. Deselect the checkbox to disable outgoing calls.
   • Fax: Select the checkbox to enable Online Fax. Deselect the checkbox to disable Online Fax.
6. Click Save.

How to assign a dedicated Online Fax number

Account owners and admins can designate specific phone numbers exclusively for faxing purposes through the Online Fax service. When selecting numbers in Number Management, admins are shown which numbers are fax-capable and which are not. The system performs several automatic checks before allowing a number to be assigned for faxing:

• Phone number capability check: Verifies that the number is fax-enabled (default for most countries except India and Japan).
• Policy check: Confirms that the Online Fax policy is enabled.
• Billing check: Confirms that the destination number’s country is enabled under billing.

Assign a dedicated Online Fax number

You can dedicate a phone number for Online Fax by disabling both the Incoming Call and Outgoing Call checkboxes in Number Management.

When a number is dedicated to only fax capabilities, it will appear with a No voice capability notice on the Zoom Phone dialpad.