Viewing Zoom Phone Push to Talk logs

Account owners and admins can access the Push to Talk tab under Logs (in Phone System Management) to track user activity. The log provides comprehensive channel details, including participant lists, creation timestamps, and records of all user interactions within channels. Each entry shows user names, timestamps, activity types (push to talk or status change), and additional details such as call duration or connection status changes.

The system also tracks the number of active users within each session for better usage analytics. Account owners and admins can also configure data retention settings for Push to Talk logs under the Company Info site settings. This logging feature helps organizations monitor Push to Talk communications and understand usage patterns for better resource management.

Learn more about configuring Zoom Phone push-to-talk and using Zoom Phone push-to-talk.

Requirements for viewing Zoom Phone Push to Talk logs

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license
• Zoom Phone role to configure Push to Talk settings

How to access the Push to Talk logs

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Phone System Management then Logs.
3. Click the Push to Talk tab.

Information in Push to Talk logs

After accessing Push to Talk logs, view the following information.

• Channel name: Displays the channel name created in the Push to Talk tab under Phone System Management.
• Creation time: Displays the date and time the channel was created.
• Last activity time: Displays the time stamp of the last push-to-talk sent or received, or any participants' last connection or disconnection in the channel.
• Logs: Contains all user activities and user statuses within the channel.

How to manage a channel's Push to Talk logs

Note: When a channel is deleted, the channel's activity logs will be permanently deleted after a certain number of days due to the retention policy.

View a channel's Push to Talk logs

1. Access the Push to Talk logs.
2. Under the Logs column, to the right of the channel you want to manage, click View.
   You will be directed to the channel's log page.
3. At the top of the page, filter the channel's log:
   • Specify the time period for the report.
   • Search field: Enter keywords to search by user name.
   • Activity type dropdown: Click the dropdown to filter by activity type.
4. On the channel's log page, view the user activities and user statuses within the channel:
   • User name: Displays the name of the user who connects/disconnects to the channel.
   • Time: Displays the time stamp of the last push-to-talk activity.
   • Activity type: Displays the activity type in the channel as Push to talk, Connected, or Disconnected.
   • Details: If the activity type is Push to talk, the duration is included. If the activity is a status change (Connected or Disconnected), the details display a Connected to this channel or Disconnected to this channel message.

Export a channel's Push to Talk logs

1. Access the Push to Talk logs.
2. Under the Logs column, to the right of the channel you want to manage, click View.
   You will be directed to the channel's log page.
3. In the top-right corner of the page, click Export to CSV.
   The channel logs will be exported to a CSV file.