Using network slicing with Zoom meetings and phone calls

The Zoom Workplace mobile app supports 5G network slicing. Network slicing results in Zoom meetings and phone calls with more stable HD video and clearer audio with minimal buffering. If your device meets eligibility requirements, 5G network slicing is automatically triggered when you join a Zoom meeting or make a Zoom Phone call.

Note: This functionality can vary based on service provider network requirements.

Requirements for using network slicing with the Zoom Workplace mobile app

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Frequently asked questions about network slicing support for the Zoom Workplace mobile app

What is network slicing?

5G network slicing partitions the physical radio and core infrastructure into independent logical segments (slices). Each slice can be assigned to an application that is configured with its own bandwidth, jitter, and latency parameters.

For more information, refer to resources for Apple device support for 5G Network Slicing and Android 5G network slicing.

What are the benefits of network slicing with the Zoom mobile app?

Network slicing results in Zoom meetings and phone calls having more stable HD video and clearer audio with minimal buffering.

How do I use 5G network slicing with Zoom?

If your device meets eligibility requirements, 5G network slicing is automatically triggered when you join a Zoom meeting or make a Zoom Phone call. A cellular subscription may be required for this feature.

What is the impact on Zoom network traffic?

The mobile service provider network allocates a dedicated real‑time slice for Zoom Meetings and Zoom Phone.

With network slicing, Zoom network traffic is isolated from background traffic. This helps reduce jitter and packet loss on the mobile network.

How can Zoom admins manage network slicing through mobile device management (MDM)?

Account owners and admins can customize which device applications request a 5G network slice using a third party MDM platform. This is configured using an application policy with an MDM platform as part of a payload that is sent to each device.

How can I troubleshoot issues with network slicing?